Client Relationship Manager

2 weeks ago

Fort Lauderdale, Florida, United States MSH Full time

Client Engagement Specialist (Recruitment Account Manager)

About MSH International:

MSH International is a premier global talent solutions provider, renowned for its consultative approach to recruitment and talent acquisition. With a commitment to aligning workforce strategies with business objectives, we serve clients worldwide from our headquarters in Fort Lauderdale, FL, and additional offices across major cities.

Our mission is to transform the talent acquisition landscape, enhancing experiences for clients, candidates, and employees alike.

Key Responsibilities:

The Client Engagement Specialist is responsible for overseeing multiple client accounts at the program level, collaborating closely with client hiring managers and internal HR teams to effectively implement talent acquisition strategies. Key duties include:

  • Establishing and nurturing daily relationships with hiring managers nationwide.
  • Providing expert guidance on sourcing and recruitment methodologies in partnership with the delivery team.
  • Identifying client needs and managing expectations to ensure satisfaction.
  • Coordinating with the Director of Recruiting Operations to allocate resources efficiently across the team.
  • Collaborating with clients and candidates to assess employment needs and propose tailored workforce solutions.
  • Maintaining a strategic partnership with clients through a deep understanding of their business goals and operational processes.
  • Ensuring high levels of client satisfaction by keeping in close contact with key stakeholders.
  • Managing a talent pipeline that aligns with client requirements and performance metrics.
  • Conducting regular meetings with MSH teams to evaluate business needs and service satisfaction.
  • Exceeding client expectations and driving positive change in a dynamic environment.
  • Delivering operational excellence in line with MSH standards, utilizing recruitment tools and methodologies.
  • Collaborating with senior management to ensure compliance with contracts and service level agreements, while identifying areas for improvement.
  • Addressing operational challenges that may affect account performance.
  • Providing onsite consultative support to hiring managers and HR leads regarding talent acquisition strategies and market insights.

Support and Resources:

As a Client Engagement Specialist, you will benefit from comprehensive training and ongoing professional development opportunities designed to enhance your skills and drive your success. If you possess a strong work ethic, a passion for achieving results, and a commitment to quality, you will thrive in our supportive environment.

Additionally, you will have access to various business tools and technologies to facilitate your role, including CRM platforms and professional memberships.

Compensation and Career Development:

This role offers a competitive compensation package, including a base salary and performance-based bonuses. We also provide a comprehensive benefits package, encompassing medical, dental, vision, retirement plans, and generous paid time off.

Ideal Candidate Profile:

At MSH, we embody the philosophy of 'Making Success Happen.' We seek individuals who are driven to achieve results and contribute positively to our corporate culture. The ideal candidate will possess:

  • 5-7+ years of experience in managing client relationships.
  • A proven track record of developing processes within complex organizations.
  • Exceptional professionalism and communication skills across all levels of client organizations.
  • The ability to navigate and resolve intricate client challenges effectively.
  • Strong organizational, analytical, and problem-solving capabilities.
  • The capacity to work autonomously while managing multiple priorities in a fast-paced setting.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Excellent presentation skills for conveying business strategies to client groups.

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