Healthcare Client Operations Support Specialist

2 weeks ago

Lathrop, California, United States Performant Full time
ABOUT PERFORMANT:

At Performant, we are dedicated to assisting our clients in reaching their objectives by delivering technology-driven services that identify erroneous payments and recover or avert losses stemming from incorrect billing practices. We stand as the leading independent healthcare payment integrity firm in the United States and excel across various sectors, including Medicare, Medicaid, and Commercial Healthcare. Through this vital work, we fulfill our mission: to provide innovative payment accuracy solutions that enable our clients to concentrate on what truly matters - enhancing the quality of care and promoting healthier lives for everyone.

If you are looking for an employer that prioritizes People, Innovation, Integrity, Fun, and cultivates an Ownership Culture, then Performant is the ideal workplace for you.

ABOUT THE OPPORTUNITY:

Compensation Range: $17.86

The Client Services Operations Support Representative I (SCA) is tasked with delivering administrative assistance and effectively managing high-volume transaction-oriented tasks for Performant's Healthcare Eligibility and Recovery Services operations. This position is full-time and requires on-site presence.

Key Responsibilities:
  • Provide administrative support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, making phone calls, and operating general office equipment.
  • Handle incoming correspondence, including the posting of payments (checks, EFT, and debit/credit card).
  • Engage in phone communications with insurance carriers and healthcare providers to obtain payment information.
  • Enter data into various applications/systems as necessary for relevant workflows.
  • Perform assigned tasks accurately and efficiently, ensuring compliance with all company, departmental, and client policies, procedures, as well as federal and state regulations.
  • Meet or exceed quality and productivity standards and other assigned objectives.
  • Obtain and maintain any necessary client clearances for system/record access based on client and work assignments.
  • Complete assigned training promptly and with satisfactory scores, demonstrating comprehension of training materials and applying knowledge appropriately.
  • Fulfill additional tasks and responsibilities as assigned to meet business needs.
Knowledge, Skills, and Abilities Required:
  • Basic proficiency in Microsoft Excel and Word with occasional assistance.
  • Familiarity with general office equipment and adaptability to new tools.
  • Fundamental problem-solving skills and effective communication abilities, both written and verbal.
  • Capacity to quickly learn internal and client applications.
  • Fast and accurate typing and 10-key skills.
  • Basic math skills for calculations.
  • Demonstrated ability to follow up in a timely manner, manage multiple tasks, and prioritize workload.
  • Highly detail-oriented and organized.
  • Able to prioritize daily tasks and meet deadlines.
  • Capable of working efficiently both independently and collaboratively, fostering a positive team environment.
  • Strong customer service skills.
  • Dependable and reliable.
Required and Preferred Qualifications:
  • Some experience in a customer service or clerical role is required; one (1) year or more of related office clerical support experience is preferred.
  • A high school diploma or equivalent is required, and proof of such will be sought prior to hire.
WHAT WE OFFER:

Performant provides a comprehensive benefits package to support a healthy work/life balance. These benefits include medical, dental, vision, disability coverage options, life insurance, 401(k) savings plans, paid family/parental leave, 11 paid holidays annually, as well as sick time and vacation time off. For further details about our benefits package, please refer to our benefits page on our website or inquire with your Talent Acquisition contact during an interview.

Physical Requirements & Additional Notices:

If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. It is the employee's responsibility to maintain this Internet access.

The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.
  • Regularly sits at a desk during scheduled shifts, uses office phone or headset for calls, views a computer monitor, types on a keyboard, and uses a computer mouse.
  • Regularly reads and comprehends information in electronic or paper form.
  • Regularly sits/stands for 8 or more hours per day.
  • Occasionally lifts/carries/pushes/pulls up to 10lbs.
Performant is a government contractor and is subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug-Free Workplace, background requirements, and other clearances as applicable. As such, the following requirements may apply to this position:
  • Must submit to and pass a pre-hire criminal background check and drug test (applies to all positions).
  • Ability to obtain and maintain client-required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.
  • Some positions may require the total absence of felony and/or misdemeanor convictions.
  • Must not appear on any state/federal debarment or exclusion lists.
  • Must complete the Performant Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.
  • Other requirements may apply.
All employees and contractors for Performant Financial may have access to Sensitive, Proprietary, Confidential, and/or Public data. Therefore, all employees and contractors will have the responsibility to report any violations to the Confidentiality and Integrity of such data at all times. Violations of Performant's policy related to the Confidentiality or Integrity of data may result in disciplinary actions up to and including termination.

Performant is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Performant will take steps to ensure that people with disabilities are provided reasonable accommodations. If you believe a reasonable accommodation is necessary to fully participate in the job application or interview process, to perform the essential functions of the position, or to receive all other benefits and privileges of employment, please contact Performant's Human Resources team to discuss further.

Our diversity makes Performant unique and strengthens us as an organization, enabling us to better serve our clients. Performant is committed to fostering a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

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