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Client Relations Associate

2 months ago

Lathrop, California, United States Conexwest Full time
Customer Support Specialist

Conexwest is on the lookout for a dedicated Customer Support Specialist to enhance our team and deliver outstanding service to our clientele. In this role, you will be instrumental in managing customer interactions and ensuring a satisfactory experience for all clients.

Key Responsibilities:
  • Respond to a significant volume of inquiries via phone and email from customers.
  • Guide customers to the relevant departments for inquiries related to sales.
  • Collaborate with internal teams to effectively meet customer requirements.
  • Provide information regarding invoices and assist with account-related tasks.
  • Oversee scheduling issues such as updates, pickups, and dispatch arrangements.
Qualifications:
  • High School Diploma or equivalent.
  • A minimum of 2 years of experience in customer service or sales.
  • Exceptional communication abilities and a professional attitude.
  • A strong commitment to delivering excellent service to customers.
  • Familiarity with Excel and CRM software.
At Conexwest, we appreciate our employees and provide a comprehensive benefits package that includes health insurance, dental coverage, vision insurance, accrued paid time off, paid sick leave, and company holidays.