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Collection Specialist

2 months ago

Lathrop, California, United States Bizon Group Inc. Full time
Job Description

Bizon Group Inc. is a leading provider of storage and shipping container solutions, offering a range of services including fabrication, refurbishment, and modification. We cater to various industries, providing containers of different sizes to meet diverse project needs. Our commitment to quality and production standards ensures that each container is durable, secure, and leak-proof.

We are seeking a skilled Collection Specialist to join our team. This role involves contacting clients to collect outstanding payments, striking a balance between maintaining trustful relationships and ensuring timely payments.

The ideal candidate will possess professionalism and trustworthiness, with excellent communication and negotiation skills, as well as the ability to work independently.

Responsibilities:

  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to inquire about overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status

Requirements and Skills:

  • Proven experience as a Collection Specialist or similar role
  • Knowledge of billing procedures and collection techniques (e.g. skip tracing)
  • Familiarity with laws related to debt collection (e.g. FDCPA)
  • Working knowledge of MS Office and databases
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • High school diploma; Associate's/Bachelor's degree is a plus

What We Offer:

  • Competitive hourly rate of $22.00
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development