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Customer Support Specialist

2 months ago

Lathrop, California, United States Conexwest Full time
Customer Support Specialist

Conexwest is in search of a dedicated Customer Support Specialist to enhance our team and deliver outstanding service to our clientele. In this role, you will be instrumental in managing customer interactions and ensuring a satisfactory experience for all clients.

Key Responsibilities:
  • Manage a significant volume of phone and email inquiries from clients.
  • Guide clients to the correct departments for sales-related questions.
  • Collaborate with internal teams to effectively meet customer requirements.
  • Provide updates regarding invoices and assist with account management duties.
  • Oversee scheduling tasks including updates, pickups, and dispatch arrangements.
Qualifications:
  • High School Diploma or equivalent qualification.
  • A minimum of 2 years of experience in customer service or sales roles.
  • Strong communication skills and a professional attitude.
  • Commitment to delivering exceptional service to clients.
  • Familiarity with Excel and CRM systems.
At Conexwest, we appreciate our team members and provide a comprehensive benefits package that includes health insurance, dental coverage, vision care, accrued paid time off, paid sick leave, and company holidays.