Customer Support Specialist

7 days ago


Lathrop, California, United States Pratt Retail Specialties Full time

About the Role

The Customer Service Representative will play a vital role in supporting the success of Pratt Retail Specialties by providing exceptional customer service and ensuring seamless operations within the Distribution Center. This position requires a high level of communication, computer literacy, and problem-solving skills to effectively interact with production employees, management, and customers.

Key Responsibilities

  • Provide timely and accurate data entry to support business operations, including transferring built orders into the Supply Connect program, printing production orders, and maintaining spreadsheets.
  • Assist with activities involving customer requirements, including coordinating appointments for shipment pickup and scanning and emailing BOLs to Retail's Central Receiving Manager.
  • Maintain customer files and ensure compliance with company policies and procedures.
  • Perform general duties and responsibilities as required, including general office tasks, ordering supplies, and maintaining a safe work environment.

Requirements

  • High school diploma or GED
  • Experience working in a manufacturing environment, preferably in the corrugated box industry
  • Computer data-entry experience and application knowledge of products and production processes
  • Excellent communication and problem-solving skills

Working Conditions

  • Regularly required to walk and talk, stand, and sit, with occasional lifting of 15 to 45 pounds
  • Frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles

Performance Measurements

  • Operating standards: meet or exceed the Operating Standards set in the Distribution Center
  • Personal growth: develop and agree to professional goals with the Office Admin and DC Manager
  • Employee relations: demonstrate behaviors associated with appropriate human interaction, respect, and communication
  • Creativity: actively participate in advancing the business through new and innovative ideas


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