Academic Technology Support Specialist

7 days ago


Reading, Pennsylvania, United States InsideHigherEd Full time
Job Summary

We are seeking a highly motivated and detail-oriented Academic Technology Support Specialist to join our team. As a key member of our support team, you will provide technical assistance to students and faculty, ensuring a seamless learning experience.

Key Responsibilities
  • Provide help desk support for faculty and students, addressing Canvas and other academic technology-related issues.
  • Assist students in navigating the RACC online learning environment and Canvas.
  • Develop and deploy routine student course evaluations and other on-demand surveys.
  • Maintain faculty training and distance education course evaluation records.
  • Collaborate with the department to create and maintain standards of practice.
Requirements
  • Associate's degree or equivalent experience.
  • One year of experience working directly with a learning management system (Canvas, Blackboard, Moodle, D2L, etc.).
Preferred Qualifications
  • Bachelor's degree.
  • One year of technology help desk support experience.
  • Proficiency in Microsoft 365: SharePoint, Word, PowerPoint, Excel, and/or Teams.
  • Experience with electronic survey tools (SurveyMonkey, Watermark, or Google/Microsoft Forms).
  • Experience working with students and faculty in a higher education environment.
What We Offer

We offer a competitive salary of $16.00 per hour and a dynamic work environment. As a part-time employee, you will have the opportunity to work with a talented team and contribute to the success of our institution.



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