Educational Technology Support Coordinator
2 weeks ago
Please submit a cover letter, resume, and three (3) professional references. Ensure to indicate the job code PT-ATSS in the subject line of your email.
After submitting your documents, please complete the online Job Applicant Identifier form. We are an equal opportunity employer and, in compliance with government regulations, we are required to record numbers of job applicants by sex and ethnic category. While we ask that you indicate your race or national origin and sex, providing this information is not mandatory. This data will not be attached to your application and will be used solely in accordance with state and federal regulations.
Background CheckA background check will be necessary if selected for this role. Detailed information regarding the background check process is available.
Job Overview
The part-time Educational Technology Support Coordinator offers assistance in academic technology for students and faculty. This role encompasses addressing and resolving inquiries related to the Learning Management System (LMS) through various channels including online, phone, and in-person support. Additionally, this position involves the creation and implementation of routine survey projects for student course evaluations across the institution. Other administrative responsibilities include maintaining departmental training records and standards of practice.
Key Responsibilities:- Provide help desk assistance for faculty and students regarding Canvas and other educational technologies.
- Guide students in navigating Canvas and the online learning environment.
- Develop academic technology support materials for students.
- Design and implement routine student course evaluations and other surveys as needed.
- Maintain records of faculty training and distance education course evaluations.
- Contribute to the development and upkeep of departmental standards of practice.
- Perform additional duties as assigned.
To succeed in this role, candidates must effectively perform each essential duty. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Education and Experience:Required
- Associate's degree
- One year of experience working directly with a learning management system (such as Canvas, Blackboard, Moodle, D2L, etc.) in a student, instructor, or administrative capacity.
Preferred
- Bachelor's degree
- One year of experience in technology help desk support
- Familiarity with Microsoft 365: SharePoint, Word, PowerPoint, Excel, and/or Teams
- Experience with electronic survey tools (e.g., SurveyMonkey, Watermark, Google/Microsoft Forms)
- Experience working with students and faculty in a higher education setting
Candidates must demonstrate the following:
- Self-motivation and the ability to work with minimal supervision.
- Willingness to self-train on new software.
- Capability to independently resolve user issues.
- Effective verbal and written communication skills.
- Professionalism and courtesy at all times.
To perform this job successfully, candidates should possess an intermediate to advanced understanding of Microsoft and/or other web-based software applications. Proficiency in typing and file organization on a Windows PC is expected.
Communication Skills:Successful candidates should be able to read and comprehend instructions, short messages, and emails. They should be capable of writing simple correspondence and effectively presenting information in one-on-one and small group settings.
Reasoning Ability:Successful candidates should be able to apply common sense understanding to carry out simple instructions and manage both standardized situations and those with frequent variables.
Mathematical Skills:Candidates must be able to perform basic mathematical operations including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently needs to stand, sit, and reach with hands and arms. Occasionally, the employee may need to walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. The noise level in the work environment is typically moderate.
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