Academic Support Coordinator

1 week ago

Reading, Pennsylvania, United States InsideHigherEd Full time
Application Instructions

To apply, please submit a cover letter, resume, and three (3) professional references from previous supervisors. Ensure to include the job code LP-SSS in the subject line of your email.

After submitting your documents, kindly complete the online Job Applicant Identifier form. Our organization is an equal opportunity employer. In compliance with government regulations, we are required to collect demographic information from job applicants. While we ask for your race or national origin and sex, providing this information is voluntary. This data will not be linked to your application and will be used solely in accordance with state and federal regulations.

Background Check

If selected for this role, a background check will be necessary. Detailed information regarding the background check process is available.


Job Overview

Title: Student Support Specialist
Position Type: Full-time
Salary: $42,197 per annum

Working Hours

This position entails a 7.5-hour workday, scheduled between 7:30 am and 8:00 pm, Monday through Friday, excluding a half-hour or one-hour lunch break. The role requires one evening shift per week, with hours to be agreed upon with the supervisor at the start of employment. Additional evening and weekend work may be necessary occasionally, with the option to work these hours in addition to or in lieu of regular hours.

Role Summary

The Student Support Specialist is primarily responsible for collaborating with students and educators to facilitate registration, assessment, and appropriate student placement. This role involves maintaining student records with confidentiality and supporting the Adult Education Literacy Program by implementing best practices as outlined by the Pennsylvania Department of Education (PDE) guidelines.

Key Responsibilities
  1. Guide students on suitable class placements, goal setting, and assessments.
  2. Address individual student learning barriers through appropriate support services.
  3. Maintain and update class and student records confidentially for the College and PDE.
  4. Assist with student registration, orientation, and career readiness initiatives.
  5. Ensure compliance with guidelines for students with special needs.
  6. Communicate with various human service agencies and refer students to suitable community resources.
  7. Create documentation in accordance with organizational policies.
  8. Collaborate with the Director of Literacy Programs, Professional Development Coordinator, and Enrollment Support Specialist to organize new staff orientation sessions.
  9. Deliver Career Awareness and College Readiness resources and workshops for instructional staff to incorporate into their curriculum.
  10. Review class attendance records to identify students who may require additional support.
  11. Participate in training for TABE, CASAS, eData, and other Adult Education training as required by PDE guidelines or the organization.
  12. Provide students with resources to aid their transition to the workforce or postsecondary education/training, maintaining all transition records for PDE and college reporting.
  13. Document case notes for students needing planned case management.
  14. Engage in the Program Improvement/Program Development Plan process.
  15. Foster effective communication and working relationships with program staff, agencies, and class site locations.
  16. Submit reports as requested by the department supervisor.
  17. Complete and submit monthly time and effort logs to the fiscal department on the first business day of each month for the previous month.
  18. Log time into the Career Services Time Tracker Form weekly.
  19. Perform other related duties as assigned.
Qualifications

To excel in this role, candidates must demonstrate the ability to perform each essential duty satisfactorily. The following qualifications are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and Experience

Required:

  1. Bachelor's degree in Counseling, Education, or a Human Service-related field.
  2. A minimum of three (3) years of experience working with adult learners.
  3. Experience with individuals possessing diverse literacy needs.
  4. Bilingual in Spanish and English.

Preferred:

  1. Proficiency in Microsoft Word, PowerPoint, and Excel.
  2. Ability to research data and generate reports.
  3. Strong written and verbal communication skills.
  4. Excellent organizational abilities.
  5. A minimum of two (2) years of case management experience.
Skills and Abilities

Demonstrated effective record-keeping skills, excellent communication and public speaking abilities, and strong interpersonal skills. Ability to work collaboratively with diverse groups and present information effectively in both one-on-one and group settings. Outstanding organizational skills and proficiency in written communication, particularly in report writing and business correspondence. Familiarity with the Community College and Higher Education system is preferred.

Communication Skills

Ability to read, analyze, and interpret general business publications, professional journals, technical procedures, or governmental regulations. Capable of writing reports, business correspondence, and procedural manuals. Proficient in presenting information and responding to inquiries from groups of students, faculty, staff, external organizations, and the general public.

Mathematical Skills

Ability to interpret basic statistical data.

Reasoning Ability

Ability to solve practical problems and manage various concrete variables in situations with limited standardization. Capable of interpreting a variety of instructions provided in written, oral, diagrammatic, or schedule form.

Physical Demands

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit and communicate effectively. Occasionally, the employee may need to stand, walk, use hands for manipulation, and reach with hands and arms. The employee may also need to walk, stoop, kneel, crouch, or crawl occasionally. The employee must be able to lift and/or move up to 10 pounds. Specific vision abilities required for this role include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is typically moderate.

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