Academic Support Coordinator

2 weeks ago

Reading, Pennsylvania, United States InsideHigherEd Full time
Application Instructions

To apply, please submit a cover letter, resume, and three (3) professional references from previous supervisors. Ensure to indicate the job code LP-SSS in the subject line of your email.

After submitting your documents, kindly complete the online Job Applicant Identifier form. We are an equal opportunity employer and, in compliance with government regulations, we are required to record the number of job applicants by sex and ethnic category. While we request that you indicate your race or national origin and sex, providing this information is optional. This data will not be linked to your application and will be used solely in accordance with state and federal regulations.

Background Check

Successful candidates will be required to undergo a background check. Detailed information regarding the background check process is available.


Job Overview

Title: Student Support Specialist
Position Type: Full-time
Salary: $42,197 per year

Working Hours

This role requires a commitment of 7.5 hours daily, scheduled between 7:30 am and 8:00 pm, Monday through Friday, excluding a half-hour or one-hour lunch break. The position necessitates working one evening per week, with specific hours to be agreed upon at the start of employment. Additional evening and weekend work may be required occasionally, with the option to work this time in addition to or in lieu of regular hours.

Position Summary

The Student Support Specialist is primarily responsible for collaborating with students and educators to facilitate registration, testing, and appropriate student placement. This role involves maintaining student records with confidentiality and supporting the Adult Education Literacy Program by implementing best practices as outlined by the Pennsylvania Department of Education (PDE) guidelines.

Key Responsibilities
  1. Guide students in selecting suitable class placements, identifying goals, and conducting assessments.
  2. Address individual student barriers to learning through tailored support services.
  3. Maintain and update class and student records in compliance with confidentiality standards.
  4. Assist with student registration, orientation, and career readiness initiatives.
  5. Ensure compliance with guidelines for students with special needs.
  6. Communicate with various human service agencies and refer students to relevant community resources.
  7. Develop documentation in accordance with organizational policies.
  8. Collaborate with the Director of Literacy Programs, Professional Development Coordinator, and Enrollment Support Specialist to organize new staff orientation sessions.
  9. Deliver Career Awareness and College Readiness workshops for instructional staff to incorporate into their curriculum.
  10. Review class attendance records to identify students who may require additional support.
  11. Participate in training for TABE, CASAS, eData, and other Adult Education training as mandated by PDE guidelines or required by the organization.
  12. Provide students with resources to facilitate their transition to the workforce or postsecondary education/training, while maintaining all transition records for PDE and college reporting.
  13. Document case notes for students needing planned case management.
  14. Engage in the Program Improvement/Program Development Plan process.
  15. Foster effective communication and working relationships with program staff, agencies, and class site locations.
  16. Submit reports as requested by the department supervisor.
  17. Complete and submit monthly time and effort logs to the fiscal department on the first business day of each month for the previous month.
  18. Record time in the Career Services Time Tracker Form weekly.
  19. Perform other related duties as assigned.
Qualifications

To excel in this role, candidates must demonstrate the ability to perform each essential duty satisfactorily. The following qualifications are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to fulfill the essential functions.

Education and Experience

Required:

  1. Bachelor's degree in Counseling, Education, or a Human Service-related field.
  2. A minimum of three (3) years of experience working with adult learners.
  3. Experience supporting individuals with diverse literacy needs.
  4. Bilingual in Spanish and English.

Preferred:

  1. Proficiency in Microsoft Word, PowerPoint, and Excel.
  2. Ability to research data and generate reports.
  3. Strong written and verbal communication skills.
  4. Excellent organizational skills.
  5. A minimum of two (2) years of case management experience.
Other Skills and Abilities

Demonstrated effective record-keeping skills, excellent communication and public speaking abilities, and strong interpersonal skills. The candidate should possess the ability to work well with diverse individuals and demonstrate outstanding organizational capabilities. Proficiency in written communication, particularly in report writing and business correspondence, is essential. Familiarity with the Community College and Higher Education system is preferred.

Communication Skills

Ability to read, analyze, and interpret general business publications, professional journals, technical procedures, or governmental regulations. Proficient in writing reports, business correspondence, and procedural manuals. Capable of effectively presenting information and responding to inquiries from groups of students, faculty, staff, external organizations, and the general public.

Mathematical Skills

Ability to interpret basic statistical information.

Reasoning Ability

Ability to solve practical problems and manage a variety of concrete variables in situations with limited standardization. Capable of interpreting various instructions provided in written, oral, diagrammatic, or schedule form.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and communicate effectively. Occasionally, the employee may need to stand, walk, use hands for handling or feeling, and reach with hands and arms. The employee may also need to walk, stoop, kneel, crouch, or crawl occasionally. The employee must be able to lift and/or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate.

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