IT Support Specialist

1 week ago


Reading, Pennsylvania, United States Fleet Jobs Full time

About Fleet Jobs:

Fleet Jobs is a leading provider of transportation and logistics solutions, delivering innovative and award-winning technology solutions to the industry.

We are a rapidly growing company, expanding our IT teams to meet the demands of our business growth.

At Fleet Jobs, you will play a critical role in ensuring our technology solutions keep our company and our customers moving forward.

Position Summary:

A Fleet Jobs IT Support Specialist provides technical assistance to our PC users in both corporate and field locations on a daily basis.

This support may consist of both hardware and software troubleshooting and problem-solving resolution.

The IT Support Specialist is responsible for researching and following up on problems that may require additional resources.

Key Responsibilities:

  • Provide first-level technical support to resolve general internal system support issues with our corporate office and field location users via telephone and remote communication tools.
  • Work on special projects and laptop software configuration.
  • Log all support calls into the call tracking system.
  • Collaborate with programming staff to communicate software issues.
  • Follow up with callers to ensure customer satisfaction.
  • Other projects and tasks as assigned by supervisor.

Requirements:

  • At least 2 years of prior customer service experience (technical preferred) required.
  • Prior Service Desk and Project Management experience preferred.
  • Vocational/Technical or certification required.
  • Bachelor's Degree preferred.
  • A+ Technical Certifications preferred.
  • Excellent communication skills required.
  • In-depth knowledge of Windows 10, Edge, Chrome, and Office 365.
  • Knowledge of and ability to troubleshoot Printers in a Windows environment required.
  • Basic understanding of VDI and network connectivity required.
  • Working knowledge of wireless technology and mobile environment required.
  • Regular, predictable, full attendance is an essential function of the job.
  • Willingness to travel as necessary, work the required schedule, and complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

  • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
  • While performing the duties of this job, the associate may be required to stand, walk, and sit.

The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Fleet Jobs is an Equal Opportunity Employer.



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