Event Operations Associate

2 weeks ago


Florence, Oregon, United States Three Rivers Casino Full time
Job Overview

Position Type: On-Call

The On-Call Events Team Member plays a vital role in assisting with various tasks related to events, banquets, and promotional activities. Collaborating closely with the Marketing Team, this position aims to deliver outstanding guest service.

Key Responsibilities
  • Deliver exceptional guest service by warmly welcoming guests with a friendly and positive attitude.
  • Address guest inquiries, concerns, and requests promptly and courteously.
  • Manage coupon processing and entry during promotional events.
  • Oversee the setup and teardown of diverse events and functions.
  • Assist in constructing stages, arranging seating, and organizing decorations and promotional elements.
  • Prepare dining arrangements for multi-course and buffet-style events.
  • Serve food and beverages, ensuring the quality and presentation meet guest expectations.
  • Provide bartending services during events and banquets when qualified.
  • Support inventory management by tracking and sorting linens, and polishing glassware and utensils.
  • Greet guests at ticket reception, paying special attention to those with unique requests.
  • Monitor audience behavior during performances to maintain a serene environment for all attendees.
  • Act as an usher when required, assisting guests in case of emergencies.
  • Observe the crowd for any unusual activities, including unauthorized photography or video recording.
  • Stay informed about property-wide promotions, events, and programs to effectively communicate with team members.
  • Perform additional duties as assigned by management.
Work Environment

Team Members may encounter secondhand tobacco smoke, particularly on the casino floor. The noise level in the workplace is generally moderate but can occasionally escalate.

Physical Requirements
  • Ability to sit, stand, and walk for extended periods, up to 8 hours.
  • Frequent lifting, carrying, reaching, twisting, bending, and squatting.
  • Regularly lift and/or move up to 50 pounds, with occasional lifting of up to 100 pounds with assistance.
Service Commitment

Exceptional guest service is fundamental to the success of Three Rivers Casino Resort. Every team member is expected to embody our service commitments in all interactions, starting with the principle of being kind at all times. Your dedication will contribute to our overarching purpose.

Every day, we strive to create uniquely kind experiences that connect people to the coast.

Qualifications
  • Minimum age requirement: 18 years.
  • Must obtain a Food Handlers Card/OLCC License within 30 days of hire.
  • Preferred experience in serving beverages and multi-course meals.
  • Effective communication skills in English, both verbal and written.
  • Compliance with pre-employment, random, and reasonable suspicion alcohol and drug testing.
  • Must secure and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
  • Availability to work various shifts, including weekends and holidays, as needed.

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