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Financial Services

2 months ago

Florence, Oregon, United States Three Rivers Casino Full time
Job Overview

The Player Support Associate plays a crucial role in ensuring a welcoming atmosphere for all guests. This position involves assisting patrons with various financial transactions and managing Players Club account registrations.

KEY RESPONSIBILITIES

  • Facilitates the conversion of Video Lottery Terminal tickets, Keno/Sportsbook tickets, and chips into cash for guests, as well as handling coin exchanges and poker withdrawals.
  • Processes Global Cash checks, personal checks, and traveler's checks in accordance with strict identification protocols.
  • Distributes revenue banks for Food & Beverage, Hotel, Bingo/Keno, and cash wallets to Slot Attendants.
  • Accurately executes transactions, online accounting tasks, and necessary documentation.
  • Delivers exceptional guest service by addressing inquiries and entering guest information into the Players Club database.
  • Handles box office ticket sales through the Star Tickets Plus system and supports the Host department with VIP events and concert bookings as required.
  • Maintains cleanliness and organization within the Player Services area, oversees inventory, and requests supplies as necessary.
  • Implements marketing promotions in line with approved promotional guidelines.
  • Adheres to current departmental policies and procedures, remaining informed of any updates.
  • Communicates effectively with staff regarding property-wide promotions, events, and programs.
  • Informs guests about Players Club benefits, property amenities, and marketing initiatives.
  • Safeguards the assets of Three Rivers Casino Resort and balances the assigned bank.
  • Performs additional duties as assigned by management.

WORK ENVIRONMENT

Team Members may encounter secondhand tobacco smoke, particularly those working on the casino floor. The noise level in this environment is typically moderate but can occasionally escalate.

PHYSICAL DEMANDS

  • Ability to sit, stand, and/or walk for up to 8 hours.
  • Capability to carry, reach, twist, bend, and squat frequently.
  • Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with assistance.

COMMITMENT TO SERVICE - Exceptional guest service is fundamental to the success of Three Rivers Casino Resort. Each Team Member embodies our Service Commitments in every interaction, starting with #1 "Be Kind. Always." Your dedication will contribute to our mission.

EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.

QUALIFICATIONS

  • Minimum age requirement for this position is 21 years.
  • High School Diploma or equivalent preferred.
  • Preferred experience includes 6 months of cash handling.
  • Must comply with Title 31 requirements.
  • Basic understanding of computer programs, including all Windows applications, is required.
  • Ability to communicate clearly and effectively in English, both verbally and in writing.
  • Must comply with pre-employment, random, and reasonable suspicion alcohol and drug testing.
  • Must obtain and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
  • Availability to work all shifts, including weekends and holidays, based on departmental needs and special casino events.