Guest Room Maintenance Associate

1 week ago


Norfolk, Virginia, United States Harmony Hospitality Full time
Position Overview

Location
Harmony Hospitality - Housekeeping Division

Role Summary

The Housekeeping Attendant plays a crucial role in ensuring guest satisfaction by maintaining the cleanliness and orderliness of guest rooms and common areas. This position is vital for upholding the high standards of cleanliness and presentation expected by our guests and management.

Key Responsibilities
  • Thoroughly clean and sanitize bathrooms, including tubs, toilets, sinks, and mirrors, using appropriate cleaning supplies and techniques.
  • Change bed linens and make beds, which may involve lifting items weighing up to 40 lbs.
  • Dust and wipe down all surfaces, including furniture, fixtures, and window ledges.
  • Inspect under beds and in corners to remove any trash or debris.
  • Maintain cleanliness in public areas such as lobbies, restrooms, and hallways as assigned.
  • Utilize a vacuum cleaner throughout guest rooms and dispose of waste properly.
  • Restock amenities and supplies in guest rooms as needed.
  • Manage room keys responsibly and ensure proper stocking of cleaning carts.
  • Conduct visual inspections of rooms to confirm cleanliness and readiness for guests.
  • Report maintenance issues or repairs needed to the supervisor promptly.
  • Engage with guests in a friendly manner, ensuring their comfort and satisfaction during their stay.
  • Respond to guest requests for additional items or assistance in a timely manner.
  • Notify management of any suspicious activities or safety concerns.
  • Return lost items found in guest areas to the designated department.
Required Skills and Qualifications
  • Physical ability to push and pull equipment weighing up to 150 lbs.
  • Capability to lift and carry objects weighing between 25-50 lbs.
  • Ability to perform cleaning tasks that require bending, reaching, and working in tight spaces.
  • Effective communication skills to interact with guests and team members.
  • Ability to follow instructions and meet cleaning standards set by management.
  • Basic comprehension of the English language to understand labels and guest requests.
Education and Experience
  • Preferred education: High school diploma.
  • No prior experience required; training will be provided.

This job description outlines the primary duties and responsibilities of the Housekeeping Attendant role and is not an exhaustive list of all tasks that may be assigned.
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