Hospitality Room Technician

1 week ago


Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

Position Overview:
As a vital member of our team, you will be responsible for ensuring that all assigned guest accommodations are meticulously cleaned and stocked, providing an exceptional experience for our guests.

Key Responsibilities:

  • Understand Your Role: Complete all necessary training and possess a clear understanding of job expectations.
  • Familiarize Yourself with Standards: Know the property’s quality standards and room classifications.
  • Engage in Pre-shift Meetings: Listen attentively during briefings and seek clarification on tasks.

Punctuality is Essential:

  • Review your schedule regularly and adhere to attendance policies.
  • Arrive on time, dressed in the appropriate uniform.

Maintain Professionalism:

  • Exude a friendly and approachable demeanor at all times.
  • Adhere to personal appearance standards and maintain good hygiene.
  • Utilize approved communication methods when interacting with guests.
  • Follow established protocols when entering guest rooms.

Deliver Exceptional Service:

  • Work collaboratively with guests and team members, embodying our service culture.

Efficiency is Key:

  • Utilize your Room Attendant Board for guidance on cleaning sequences and special requests.
  • Complete all cleaning tasks promptly while maintaining attention to detail.
  • Ensure guest rooms meet quality standards before inspection.

Utilize Your Resources:

  • Prepare your cleaning cart or caddy according to company standards.
  • Employ approved tools and checklists to accomplish your tasks.
  • Document your completed assignments and report to your supervisor at the end of your shift.

Quality Assurance:

  • Deliver guest rooms that consistently meet or exceed departmental standards.

Maintain a Clean Workspace:

  • Keep your work area and equipment organized and tidy.
  • Promptly report any maintenance issues or deficiencies.

Prioritize Safety:

  • Report any unsafe conditions or practices according to company policy.
  • Team Collaboration:
  • Work harmoniously with colleagues to foster a positive work environment.
  • Contribute to team efforts by fulfilling your responsibilities professionally.

Additional Duties: Other responsibilities may be assigned as needed.

Qualifications:

  • Experience: Previous experience in housekeeping is preferred.
  • Skills: Ability to communicate effectively with guests and team members.
  • Physical Requirements: Must be able to meet the physical demands of the role.

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