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Guest Room Specialist

2 months ago

Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

Position Overview:
As a vital member of our team, you will be responsible for maintaining the cleanliness and organization of guest accommodations, ensuring a welcoming environment for all visitors.

Key Responsibilities:

  • Understand Your Role: Complete necessary training and possess a clear understanding of job expectations.
  • Adhere to Standards: Familiarize yourself with property standards and room classifications.
  • Engage Actively: Participate in pre-shift meetings and seek clarification on assignments.

Punctuality is Essential:

  • Review your schedule regularly and adhere to attendance policies.
  • Arrive on time, dressed in the appropriate uniform.

Maintain Professionalism:

  • Exhibit a friendly and approachable demeanor at all times.
  • Follow personal appearance standards and maintain good hygiene.
  • Utilize approved communication techniques when interacting with guests.
  • Respect privacy and follow protocols when entering guest rooms.

Deliver Exceptional Service:

  • Collaborate professionally with guests and colleagues, embodying our service culture.

Work Efficiently:

  • Utilize your Room Attendant Board for task management and special requests.
  • Complete cleaning assignments promptly while maintaining attention to detail.
  • Ensure guest rooms meet quality standards before inspection.

Utilize Provided Tools:

  • Ensure your cleaning cart is properly stocked and organized.
  • Follow checklists and use approved tools for task completion.
  • Submit completed room assignment sheets to your supervisor at the end of your shift.

Meet Quality Standards:

  • Deliver guest rooms that consistently meet or exceed departmental standards.

Maintain a Clean Workspace:

  • Keep your work area and equipment organized and tidy.
  • Report any maintenance issues promptly to your supervisor.

Prioritize Safety:

  • Report unsafe conditions or practices in accordance with company policies.
  • Team Collaboration: Work cooperatively with colleagues to foster a positive work environment.

Additional Duties: Perform other responsibilities as assigned.

Qualifications:

  • Experience: Previous housekeeping experience is preferred.
  • Skills: Ability to communicate effectively with guests and team members.
  • Physical Requirements: Must be able to meet the physical demands of the role.