Guest Services Coordinator

2 weeks ago


Norfolk, Virginia, United States Concord Hospitality Full time

Position Overview:
We are seeking a dedicated Guest Services Coordinator to join our team at Concord Hospitality.

Key Responsibilities:
  • Possess comprehensive knowledge of hotel facilities, local attractions, and transportation options.
  • Provide accurate directions and information about the surrounding area.
  • Review daily log books and memos to stay informed.
  • Stay updated on in-house events and group activities.
  • Demonstrate a proactive approach to assisting guests.
  • Adhere to security protocols regarding room keys and access.
  • Follow guidelines outlined in the Concord Hospitality Associate Handbook.
  • Assist with pre-registration and reservation management as needed.
  • Understand hotel credit policies and cash handling procedures.
  • Manage guest check-ins and check-outs with professionalism and courtesy.
  • Be knowledgeable about reservation processes, including same-day bookings and cancellation policies.
  • Promote guest engagement programs, such as loyalty rewards and feedback initiatives.
  • Maintain a tidy and organized workspace.
  • Ensure accurate balancing of all cash transactions.
  • Effectively manage multiple tasks during busy periods.
  • Utilize slower times for stocking supplies and maintaining cleanliness.
  • Ensure accuracy in all paperwork and registration processes.
  • Be aware of sales strategies at all times.
  • Comply with all credit policies.
  • Demonstrate a thorough understanding of emergency protocols.
  • Have knowledge of all Front Office roles, including Front Desk, Bellstand, Concierge, and Rooms Control.
  • Be open to flexible scheduling.
  • Complete reasonable requests from management as needed.
  • Provide exceptional service to hotel guests through professional phone etiquette.
  • Understand various payment methods and Room Service procedures.
  • Document all guest complaints in the Guest Response Program promptly and professionally.
  • Ensure timely and appropriate responses to guest issues, including follow-ups and promised compensations.
  • Utilize effective sales dialogue when promoting Room Service offerings.
  • Be familiar with culinary terminology.
  • Understand the Gold Standard Brands.
  • Utilize Room Service Use records effectively.
  • Process Room Service orders according to established guidelines.
  • Have comprehensive knowledge of the Room Service POS system.
  • Be prepared to assist guests with TDD operations and ensure equipment is ready for TTY calls.
  • Prepare wake-up call sheets accurately, confirming details with guests.
  • Manage wake-up requests and clock settings as needed.
  • Document charges for incoming calls not captured by the call accounting system.
  • Handle mail and messages following established procedures.
  • Attend all scheduled departmental meetings.
  • Complete the Service Excellence training with a minimum score of 80% in observations.
Benefits:
We offer competitive compensation and a comprehensive benefits package for full-time associates, including medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, and discounted room rates at Concord-managed hotels. Additionally, we provide training and development opportunities for career advancement.

Why Choose Concord?
At Concord Hospitality, we invest in our associates through extensive training and development programs, fostering a culture that prioritizes personal growth both within and outside the workplace. Our associates are the foundation of our company, and we take pride in recognizing their hard work and commitment to excellence. We value work-life balance, diversity, and our dedication to delivering outstanding customer service and quality accommodations. Our company is built on five core principles: Quality, Integrity, Community, Profitability, and FUN. Join us in our mission to be a "Great Place to Work for All."

  • Norfolk, Virginia, United States LTD Hospitality Group Full time

    Position OverviewLTD Hospitality Group is in search of enthusiastic individuals who possess a strong understanding of efficient hotel management. Our ideal candidates should demonstrate a genuine passion for the hospitality sector, inspiring both guests and team members to create an outstanding experience.If you are seeking a dynamic career with limitless...


  • Norfolk, Virginia, United States Wyndham Garden Norfolk Downtown Full time

    Position OverviewYOUR NEXT OPPORTUNITY AWAITSCareers at Wyndham Garden Norfolk DowntownExceptional Talent + Premier HospitalityWe adopt a proactive, hands-on strategy to hotel management. Our team possesses extensive expertise across all facets of hospitality management.Core Values: Team First, Take Responsibility, Relationship Driven, Professionalism,...


  • Norfolk, Virginia, United States Marriott International Inc Full time

    Guest Experience Expert - Front DeskAt Marriott International, we pride ourselves on creating unforgettable experiences for our guests. As a vital member of our team, you will play a key role in ensuring that every guest's arrival and departure is memorable.Position OverviewAs a Guest Experience Expert, you will be responsible for delivering exceptional...


  • Norfolk, Virginia, United States Marriott International Inc Full time

    Guest Experience Expert - Front DeskAt Marriott International, we pride ourselves on delivering exceptional service that creates lasting memories for our guests. Our Guest Experience Experts play a crucial role in ensuring that every guest feels welcomed and valued from the moment they arrive until their departure.Position OverviewAs a Guest Experience...


  • Norfolk, Virginia, United States LTD Hospitality Full time

    Position OverviewIf you are seeking a rewarding career with ample opportunities for growth within a dynamic hospitality organization, we have an exciting opportunity for you as a Front Desk Associate. The ideal candidate will demonstrate exceptional attention to detail, possess excellent memory and follow-up skills, and be adept at multitasking while...


  • Norfolk, Virginia, United States LTD Hospitality Full time

    Position OverviewThe Front Desk Associate plays a crucial role in ensuring a positive experience for our guests at LTD Hospitality Group. This position requires a keen attention to detail, strong organizational skills, and the ability to manage multiple tasks while maintaining a friendly demeanor.Key ResponsibilitiesDeliver exceptional service to all guests,...


  • Norfolk, Virginia, United States LTD Hospitality Full time

    Position OverviewIf you are seeking a rewarding career with limitless potential within LTD's expanding portfolio of properties, we have an immediate opportunity for you as a Front Desk Associate. The ideal candidate will possess a keen attention to detail, outstanding memory and follow-up skills, and the ability to manage multiple tasks while maintaining a...

  • Guest Service Agent

    5 days ago


    Norfolk, Virginia, United States Charter Senior Living Full time

    Job Summary:As a Guest Service Agent at Charter Senior Living, you will be the face of our hotel, representing our brand and providing exceptional customer service to our guests. Your primary responsibility will be to ensure a seamless and enjoyable stay for our guests, from check-in to check-out.Key Responsibilities:Guest Registration and Room Assignment:...


  • Norfolk, Virginia, United States AEG Full time

    To be eligible for this position, please ensure you complete the application process after clicking "Apply Now" above. Overview Reporting to the Event Services Manager, the Event Operations Supervisor will manage and guide the Event Staff. This role is crucial in enhancing guest experiences and creating memorable moments for both attendees and staff. The...


  • Norfolk, Virginia, United States Global Partners Full time

    Job Description:We are seeking a highly motivated and customer-focused Guest Service Associate to join our team at Global Partners. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our guests.Key Responsibilities:Customer Service: Greet guests and provide a...

  • Front Office Manager

    23 hours ago


    Norfolk, Virginia, United States Concord Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest satisfaction and product quality standards are met.Key ResponsibilitiesGuest ServiceMaintain a customer-centric approach to hotel...

  • Front Office Manager

    9 hours ago


    Norfolk, Virginia, United States Concord Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest satisfaction and product quality standards are met.Key ResponsibilitiesGuest ServiceDevelop and implement strategies to maintain high...


  • Norfolk, Virginia, United States Marriott International Inc Full time

    Job Summary:As a Guest Experience Expert at Marriott International Inc, you will be responsible for creating unforgettable experiences for our guests from arrival to departure. You will be the face of our hotel, ensuring that every interaction is personalized, warm, and memorable.Key Responsibilities:Deliver exceptional guest service, anticipating and...

  • Guest Room Specialist

    2 weeks ago


    Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

    Position Overview:As a vital member of our hospitality team, you will be responsible for ensuring that all guest accommodations are impeccably maintained and reflect our commitment to excellence.Key Responsibilities:As a Guest Room Specialist, your duties will include:Room Maintenance: Thoroughly clean and supply all assigned guest rooms, paying special...

  • Guest Room Specialist

    2 weeks ago


    Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

    Position Overview:As a vital member of our team, you will be responsible for maintaining the cleanliness and organization of guest accommodations, ensuring a welcoming environment for all visitors.Key Responsibilities:Understand Your Role: Complete necessary training and possess a clear understanding of job expectations.Adhere to Standards: Familiarize...


  • Norfolk, Virginia, United States Waterside District Full time

    Banquet Supervisor Job DescriptionAt Waterside District, we are seeking a highly skilled and experienced Banquet Supervisor to join our team. As a Banquet Supervisor, you will be responsible for ensuring the smooth operation of banquets and events, providing exceptional customer service, and maintaining the highest standards of quality and consistency.Key...


  • Norfolk, Virginia, United States Holiday Inn Full time

    Job Summary:To oversee the cleanliness and appearance of all guest rooms and public areas, ensuring that all personnel are performing their job duties up to the standards of Holiday Inn. Responsible for all room inspections, cleanliness, reporting, and communication with the Maintenance department. Key responsibilities include:Assigning tasks and creating...


  • Norfolk, Virginia, United States Sentara Full time

    Position Title: Patient Services CoordinatorLocation: Norfolk, VAOverview:Sentara Health is seeking a dedicated Patient Services Coordinator to join our team at Sentara Norfolk General Hospital. This full-time position is designed for individuals who are passionate about healthcare and committed to providing exceptional service.Work Schedule: Full-Time...


  • Norfolk, Virginia, United States Sentara Full time

    Position LocationNorfolk, VAOverviewWork ScheduleFirst Shift (Days)Company OverviewSentara Health is seeking a dedicated Patient Services Coordinator to join our team at Sentara Norfolk General Hospital in Norfolk, Virginia.Work Hours: Full-Time DaysBenefits Offered:At Sentara, we are committed to setting the standard for medical excellence within a dynamic...


  • Norfolk, Virginia, United States Concord Hospitality Full time

    Join Our Team as an Event Service SupervisorAt Concord Hospitality, we are seeking an enthusiastic Event Service Supervisor who is dedicated to providing exceptional service. Our venue hosts a variety of events, from receptions to corporate meetings, and we take pride in showcasing our facilities.Your Role: As the Event Service Supervisor, you will oversee...