Guest Services Coordinator
2 weeks ago
LTD Hospitality Group is in search of enthusiastic individuals who possess a strong understanding of efficient hotel management. Our ideal candidates should demonstrate a genuine passion for the hospitality sector, inspiring both guests and team members to create an outstanding experience.
If you are seeking a dynamic career with limitless potential for growth within LTD's expanding portfolio, we invite you to consider joining our team as a Guest Services Coordinator.
Key Responsibilities- Deliver exceptional service to guests consistently.
- Welcome and register guests, ensuring room assignments meet special requests whenever feasible. Assist with pre-registration and room blocking.
- Maintain a solid understanding of reservation systems and procedures, including cancellations.
- Efficiently manage guest check-ins and checkouts with a friendly demeanor.
- Ensure accurate cash handling and balance all transactions at the end of each shift, adhering to company policies.
- Communicate special requests, late checkouts, and unique needs to the Housekeeping team.
- Receive and relay mail, phone calls, and written messages for guests.
- Respond to inquiries regarding hotel amenities, local attractions, dining options, and travel directions.
- Process room charges, food and beverage charges, and phone charges, accurately computing guest bills and collecting payments in line with company cash handling procedures.
- Maintain a tidy and organized Front Desk area, ensuring safety and cleanliness.
- Possess comprehensive knowledge of hotel facilities, staff, services, room types, pricing strategies, and loyalty programs.
- Exhibit professional telephone etiquette.
- Develop a thorough understanding of emergency protocols.
- Perform additional duties as assigned by management.
To excel in this role, candidates must demonstrate the following:
- A sincere commitment to exceeding guest expectations.
- Exceptional verbal and written communication skills.
- Reliability and dependability.
- Proficiency in computer applications.
- A minimum of a high school diploma or equivalent.
- Availability to work weekends and holidays.
LTD Hospitality Group has been a leader in hotel development and management for over 30 years, proudly managing top-tier brands under renowned flags.
Our core values emphasize people, relationships, and opportunities. The culture at LTD, established by our founders, continues to drive our hotels' success while upholding the highest standards of quality and service.
Our greatest asset is our team. Our diverse workforce is dedicated to crafting unique experiences that encourage customer loyalty. We are committed to investing in our associates through comprehensive training and career advancement opportunities, along with competitive benefits that ensure a fulfilling career at LTD.
Benefits- Medical, Dental, Vision & 401(k) with company match
- Voluntary Short-Term Disability
- Life & Accidental Death Insurance
- Hotel Discounts
- Paid Time Off
- Training and Development Opportunities
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