Guest Room Supervisor

7 days ago


Norfolk, Virginia, United States Holiday Inn Full time
Job Summary:

To oversee the cleanliness and appearance of all guest rooms and public areas, ensuring that all personnel are performing their job duties up to the standards of Holiday Inn. Responsible for all room inspections, cleanliness, reporting, and communication with the Maintenance department. Key responsibilities include:

  • Assigning tasks and creating daily plans for housekeeping staff.
  • Supervising and monitoring the duties of Room Attendants, Houseman, Laundry, and Night Houseman to maintain company productivity standards.
  • Communicating with the Maintenance department to report any needed repairs.
  • Conducting daily inspections of guest rooms to ensure cleanliness standards are being met.
  • Providing assistance to guests and employees as needed, demonstrating a willingness to help.
  • Managing lost and found items, maintaining a company-approved log.
  • Inspecting vacant rooms for condition and possible occupancy, reporting any discrepancies to Management.
  • Ensuring the cleanliness and organization of storage areas, ensuring they are stocked with necessary items.
  • Reporting and delivering valuable items found to Management in a timely manner.
  • Adhering to all work rules, procedures, and policies established by the company.
  • Counseling and coaching employees to encourage positive behaviors and correct negative behaviors.
  • Initiating or suggesting plans to motivate employees to achieve work-related goals.
  • Providing after-service training to ensure staff continues to learn the importance of excellent service.
  • Performing monthly inventories.
  • Ensuring all procedures and standards are being carried out.
  • Wearing proper uniform and nametag at all times.
  • Practicing all safety standards.
  • Completing all required administrative paperwork.
  • Performing other duties as assigned or required.
Requirements:
  • Extensive knowledge of hotel housekeeping and cleaning techniques.
  • Attention to detail in room inspections.
  • Teamwork-oriented and able to maintain a staff.
Work Environment:

The work environment is fast-paced and requires effective communication with guests and employees. The ability to work in a stressful environment, communicate well with others, and accept constructive criticism from supervisors is essential.


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