Patient Experience Associate

15 hours ago


New York, New York, United States Tandem Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Patient Experience Associate. In this role, you will play a critical part in ensuring that our patients receive the best possible experience when interacting with our company.

Key Responsibilities
  • Represent Tandem directly with patients, providing support and guidance on medication access and insurance-related matters.
  • Develop and maintain a deep understanding of medication access, including health insurance processes and GoodRx coupons.
  • Translate complex data into clear and concise explanations for patients and healthcare providers.
  • Collaborate with our team to prioritize product development and improve operational processes.
Requirements
  • Experience in a role that requires analytical problem-solving, effective communication, and outcome ownership.
  • Ability to navigate ambiguous problems and prioritize tasks effectively.
  • Pragmatic approach with a focus on delivering results.
  • Excellent communication and interpersonal skills.
What We Offer
  • Competitive compensation package with meaningful equity.
  • Rich benefits, including fully covered medical, vision, and dental insurance.
  • Unlimited paid time off and 16 weeks of parental leave.
  • 401K plan setup, FSA option, commuter benefits, and DashPass.


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