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Patient Experience Coordinator

2 months ago

New York, New York, United States Spear Full time

About Spear

Spear is a leading physical therapy practice dedicated to delivering exceptional patient care and experiences. Our team is passionate about helping others and making a positive impact in our community.

Job Summary

We are seeking a highly motivated and customer-focused Patient Experience Coordinator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient service, ensuring a seamless experience from initial contact to final appointment.

Key Responsibilities

  • Provide Exceptional Patient Service
    • Welcome patients warmly and make them feel valued
    • Control the flow of appointments and ensure a smooth experience
  • Communicate Effectively
    • Respond to patient inquiries and concerns in a timely and professional manner
    • Guide patients through our out-of-network experience
  • Front Desk Operations
    • Greet patients and visitors warmly
    • Manage patient data with high accuracy
  • Teamwork and Collaboration
    • Work collaboratively with our team to ensure seamless patient care
    • Support our team's efforts to deliver exceptional patient experiences

Requirements

  • Customer Service Experience
    • Previous experience in customer service or hospitality
  • Communication Skills
    • Great communication skills and a friendly personality
  • Attention to Detail
    • High attention to detail and accuracy
  • Team Player
    • Self-motivated and willing to go above and beyond

What We Offer

  • Competitive Compensation
    • Medical, dental, and vision benefits
    • 401(k) plan
    • Commuter benefits
  • Professional Development
    • Leadership development opportunities
  • Work-Life Balance
    • Paid time off (PTO) and paid holidays