Patient Experience Associate

4 days ago


New York, New York, United States Tandem Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Patient Experience Associate - Medication Access Expert. In this role, you will be responsible for supporting patients and their providers with their prescriptions, figuring out how to most efficiently get them their medication.

Key Responsibilities:
  • Become an expert in the world of medication access, ranging from how every relevant type of health insurance process works to how GoodRx coupons work under the hood.
  • Represent Tandem directly with patients, supporting them with questions about their prescriptions and insurance via text and over the phone.
  • Translate complex situations from data available in our internal systems into explanations that are easy to understand.
  • Develop standardized, scalable processes and workflows to improve operations and user experience.
  • Collaborate with the rest of our team to prioritize product development as we balance supporting patients with building a long-term profitable business.
Requirements:
  • Have experience in a role that requires analytical problem-solving, thoughtful communication, and outcome ownership, either full-time or through formal internships.
  • Know how to deal with ambiguous problems.
  • Are pragmatic and can see the bigger picture.
  • Know how to treat others with empathy.
  • Are high output and bias toward action.
What We Offer:

We provide competitive compensation with meaningful equity. Everyone who joins early will be a major contributor to our success, and we reflect this through ownership and pay. We also provide rich benefits to ensure you can focus on creating impact:

  • Fully covered medical, vision, and dental insurance.
  • Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
  • Unlimited paid time off (PTO) and 16 weeks of parental leave.
  • 401K plan setup, FSA option, commuter benefits, and DashPass.
  • Lunch at the office every day and Dinner at the office after 7 pm.


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