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Patient Experience Trainer

2 months ago

New York, New York, United States FREEDOM CARE , LLC Full time

About FreedomCare, LLC

We are a leading healthcare company that delivers innovative and patient-centered home care services. Our mission is to bring dignity and support to patients and caregivers through our values-driven approach.

Our Values

We pride ourselves on our core values, which drive the level of care we deliver:

  • Here For You - An attitude of service, empathy, and availability
  • Own It - Drive and ownership
  • Do the Right Thing - High integrity
  • Be Positive - Great attitude and a can-do positive approach to challenges

Job Summary

We are seeking a highly skilled Customer Service Training Specialist to join our Care Team. The successful candidate will be responsible for identifying training needs, creating and delivering training resources, and partnering with our Care Team Leads and management team to ensure exceptional patient and caregiver experiences.

Key Responsibilities

  • Lead and facilitate Care Coordination training to new and current team members on Care Team processes, systems, and policies
  • Collaborate with the current Care Team Trainer to create a cohesive and streamlined training process
  • Create and maintain training resources and materials adapted for best-in-class virtual and in-person trainings
  • Partner with Care Team Leads and the management team to ensure the Care team is prepared to successfully address patient and caregiver needs
  • Monitor training effectiveness and progress of Care Coordinators
  • Regularly assess training content and materials; provide feedback on potential skill gaps to Care team Leads and the management team to improve productivity

Requirements

  • 2+ years of exceptional customer service skills with empathy, compassion, and motivation to help patients
  • Strong communication and presentation skills
  • Computer proficiency; the ability to create and modify presentations as needed
  • Strong attention to detail; excellent time management and organization skills
  • Ability to build strong cross-functional relationships
  • Ability to adapt to different learning styles

Nice-to-Haves

  • Previous training experience

What We Offer

We are committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.