Patient Service Associate

4 days ago


New York, New York, United States NYC Health Hospitals Full time
Job Summary

We are seeking a highly motivated and detail-oriented Patient Service Associate to join our team at NYC Health + Hospitals. As a Patient Service Associate, you will play a critical role in ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Obtain patient meal order selections and deliver meals to patients in a timely and efficient manner.
  • Set up and load meal trays onto carts, inspect and transport meals to assigned rooms, and collect and return empty trays and/or food carts.
  • Ensure that patients' trays are checked for allergens and special requests, and that all items on the tray ticket are present.
  • Deliver nourishments and enteral feeding, and assemble and deliver late trays as needed.
  • Engage in service recovery to address patient complaints, and effectively communicate and collaborate with patients and the interdisciplinary team to resolve any concerns.
  • Review diet orders and prepare a list of patients that were not seen and need to be visited by the next shift.
  • Complete daily service satisfaction rounds and enter results into a computer program.
  • Enter pertinent information obtained from patients into CBORD, EPIC, and/or other record systems.
  • Assist with the tabulation of statistics and prepare menu-related reports as requested by supervisors, managers, or dietitians.
Requirements
  • High School Diploma or its educational equivalent.
  • Six (6) months of full-time satisfactory experience working in a hotel, restaurant, hospitality, customer service, or food service.
  • Completion of an NYC Health + Hospitals food service training program within three (3) months of appointment.
What We Offer
  • Comprehensive health benefits for employees hired to work 20+ hours per week.
  • Retirement savings and pension plans.
  • Loan forgiveness programs for eligible employees.
  • Paid holidays and vacation in accordance with employees' collectively bargained contracts.
  • College tuition discounts and professional development opportunities.
  • Multiple employee discounts programs.


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