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Patient Experience Coordinator

2 months ago


New York, New York, United States Tend Full time
About Tend

Tend is a revolutionary dental practice that's redefining the patient experience. Our mission is to provide exceptional care and hospitality to every guest who walks through our doors.

Job Summary

We're seeking a highly skilled Patient Experience Coordinator to join our team. As a key member of our operations team, you'll be responsible for ensuring that every guest has a positive and memorable experience at Tend.

Responsibilities:
  • Welcome and comfort guests as they arrive at our studio
  • Provide exceptional customer service and hospitality to every guest, in-studio and through various communication channels
  • Partner with the Studio Manager to ensure seamless daily operations, including scheduling, inventory management, and preparation for closing/opening
  • Collaborate with the entire Studio Team to optimize operations and enhance the guest experience
  • Maintain a strong knowledge of our products and services to provide informed recommendations to guests
Qualifications and Experiences:
  • Proven track record of delivering top-notch customer service and hospitality in a fast-paced, high-volume environment
  • Ability to organize, prioritize, and multitask with ease
  • Excellent communication skills and ability to work effectively with a diverse team
  • Positive, can-do attitude and flexibility to work a variety of schedules, including early mornings, late evenings, holidays, and weekends
What We Offer:
  • A competitive salary range of $20-$28 USD per hour
  • A dynamic and supportive work environment that values science over sales and promotes a culture of warmth and hospitality
  • Opportunities for professional growth and development in a rapidly evolving industry
  • A comprehensive total rewards package, including best-in-class benefits and compensation
About Our Culture:

Tend is committed to creating a work environment that's inclusive, curious, and driven by excellence. We value our team members' contributions and provide ongoing education and training to help them succeed in their roles.

We're proud to be an Equal Opportunity Employer and are committed to promoting a work environment where differences are respected, employees are treated fairly, and individual contributions are valued and rewarded.