Patient Experience Coordinator
1 week ago
We are seeking a highly skilled and enthusiastic individual to join our team as a Patient Experience Coordinator. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating a warm and welcoming environment for our patients and visitors.
Key Responsibilities- Provide timely, accurate, and professional service to patients and visitors
- Facilitate enrollment in our patient portal and assist patients with kiosk functions
- Respond to staff and patient inquiries, schedule appointments, patient registration, insurance verification, authorizations, and payment processing
- Independently resolve issues and thoroughly document inquiries and outcomes
- Advise patients of their vision and medical plan coverage, coordinate the provision of any special needs for the patients, and provide the public with information regarding our organization and its activities
- Two years of experience working in customer service (preferably in a healthcare, hospitality, call center, or client service environment)
- Excellent organizational skills and attention to detail
- Excellent listening, communication, and writing skills
- Excellent phone etiquette and interpersonal skills
- Computer proficiency with Microsoft Office (Outlook, Word, Excel)
- Knowledge of managed care and other third-party payers
- Knowledge of insurance verification and authorization
- Optical/vision care experience
- Experience with computerized Practice Management (PM) and Electronic Health Records (EHR)
- Bachelor's degree and/or bilingual skills
Tuesday-Thursday 12:00-8:00pm and Friday-Saturday 8:30am-4:30pm. Off Sunday and Monday.
BenefitsAnnual Salary (including location pay) is $48,000 and there is also a generous benefit package 15 days of annual leave to start and 13 paid holidays per year. We are a qualifying employer in the federal Public Service Loan Forgiveness (PSLF) Program.
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