Patient Experience Coordinator

1 week ago


New York, New York, United States SUNY College of Optometry Full time
About the Role

We are seeking a highly skilled and enthusiastic individual to join our team as a Patient Experience Coordinator. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating a warm and welcoming environment for our patients and visitors.

Key Responsibilities
  • Provide timely, accurate, and professional service to patients and visitors
  • Facilitate enrollment in our patient portal and assist patients with kiosk functions
  • Respond to staff and patient inquiries, schedule appointments, patient registration, insurance verification, authorizations, and payment processing
  • Independently resolve issues and thoroughly document inquiries and outcomes
  • Advise patients of their vision and medical plan coverage, coordinate the provision of any special needs for the patients, and provide the public with information regarding our organization and its activities
Requirements
  • Two years of experience working in customer service (preferably in a healthcare, hospitality, call center, or client service environment)
  • Excellent organizational skills and attention to detail
  • Excellent listening, communication, and writing skills
  • Excellent phone etiquette and interpersonal skills
  • Computer proficiency with Microsoft Office (Outlook, Word, Excel)
Preferred Qualifications
  • Knowledge of managed care and other third-party payers
  • Knowledge of insurance verification and authorization
  • Optical/vision care experience
  • Experience with computerized Practice Management (PM) and Electronic Health Records (EHR)
  • Bachelor's degree and/or bilingual skills
Work Schedule

Tuesday-Thursday 12:00-8:00pm and Friday-Saturday 8:30am-4:30pm. Off Sunday and Monday.

Benefits

Annual Salary (including location pay) is $48,000 and there is also a generous benefit package 15 days of annual leave to start and 13 paid holidays per year. We are a qualifying employer in the federal Public Service Loan Forgiveness (PSLF) Program.



  • New York, New York, United States Spear Full time

    About SpearSpear is a leading physical therapy practice dedicated to delivering exceptional patient care and experiences. Our team is passionate about helping others and making a positive impact in our community.Job SummaryWe are seeking a highly motivated and customer-focused Patient Experience Coordinator to join our team. As a key member of our front desk...


  • New York, New York, United States Tend Full time

    About TendTend is a revolutionary dental practice that's redefining the patient experience. Our mission is to provide exceptional care and hospitality to every guest who walks through our doors.Job SummaryWe're seeking a highly skilled Patient Experience Coordinator to join our team. As a key member of our operations team, you'll be responsible for ensuring...


  • New York, New York, United States Mindful Care Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Experience Coordinator Team Lead to join our team at Mindful Care. As a key member of our operations team, you will play a critical role in ensuring that our patients receive exceptional care and support.Key ResponsibilitiesTeam Leadership: Oversee the day-to-day operations of the...


  • New York, New York, United States myDermRecruiter Full time

    Job Opportunity at myDermRecruitermyDermRecruiter is seeking a skilled Patient Concierge to join a thriving, high-end Dermatology practice in New York City.Role and Responsibilities:Provide exceptional customer service and support to patients, ensuring a seamless and personalized experience.Streamline and manage non-clinical patient needs, including...


  • New York, New York, United States Hospital for Special Surgery Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Services Liaison to join our team at Hospital for Special Surgery. As a key member of our service excellence team, you will play a vital role in maintaining a supportive, informative, and comfortable environment for patients, their families, and loved ones.Key ResponsibilitiesFacilitate...


  • New York, New York, United States FREEDOM CARE , LLC Full time

    About FreedomCare, LLCWe are a leading healthcare company that delivers innovative and patient-centered home care services. Our mission is to bring dignity and support to patients and caregivers through our values-driven approach.Our ValuesWe pride ourselves on our core values, which drive the level of care we deliver:Here For You - An attitude of service,...


  • New York, New York, United States One Medical Full time

    About UsOne Medical is a healthcare organization that is revolutionizing the way people receive medical care. Our mission is to provide high-quality, patient-centered care that is accessible, affordable, and enjoyable.We are a team of dedicated professionals who are passionate about delivering exceptional patient experiences. Our goal is to make healthcare...


  • New York, New York, United States Actalent Full time

    Job Title: Patient Care CoordinatorJob Description:The Patient Care Coordinator will perform daily administrative duties, including calling patients, handling patient inquiries, and answering phones. Schedule appointments efficiently and effectively coordinate with office staff, physicians, surgery center, and patients.Schedule: Monday - Friday 8am/10am -...


  • New York, New York, United States Jobility Talent Solutions Full time

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Patient Service Representative at Jobility Talent Solutions.About the Role:We are a leading cancer center dedicated to providing exceptional patient care and service. As a Patient Service Representative, you will play a vital role in ensuring that our patients...


  • New York, New York, United States Reproductive Medicine Assoc of NY, LLP Full time

    Job OverviewReproductive Medicine Associates of New York, a leading fertility clinic, is seeking a dedicated New Patient Coordinator to enhance our patient experience.This role involves managing inquiries from prospective patients and providing them with comprehensive information about our services. The coordinator will assist in scheduling appointments to...


  • New York, New York, United States Metropolitan Jewish Health System Full time

    About Us: At Metropolitan Jewish Health System, we are dedicated to providing exceptional hospice and palliative care services that support patients and their families during challenging times. Role Overview: The Patient Care Coordinator is essential in enhancing the experience of patients and their families receiving hospice services. This position involves...


  • New York, New York, United States Reproductive Medicine Assoc of NY, LLP Full time

    Job OverviewReproductive Medicine Associates of New York, a leading fertility institution, is seeking a dedicated New Patient Coordinator for our Manhattan location.This role involves addressing inquiries from prospective patients and providing essential information about our services. The coordinator will facilitate the scheduling of new patient...


  • New York, New York, United States Apicha Community Health Center Full time

    Position OverviewAt Apicha Community Health Center, our commitment is to deliver accessible healthcare to marginalized and at-risk populations in New York City. Our guiding principle, "we care," reflects our dedication to treating every individual with dignity and respect, regardless of their background or circumstances.As we expand our services, we are in...


  • New York, New York, United States SaVida Health Full time

    At SaVida Health, we are dedicated to addressing the mental health crisis through innovative therapies. Our compassionate patient care team is guided by experienced professionals committed to providing exceptional support. Position Overview The Patient Engagement Coordinator plays a crucial role in managing new patient inquiries and referrals from various...


  • New York, New York, United States Schweiger Dermatology Group Full time

    Job Summary:We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Schweiger Dermatology Group. As a Patient Care Coordinator, you will be responsible for executing all front office duties and providing exceptional support to patients, providers, and support staff.Key Responsibilities:Phone and Scheduling:...


  • New York, New York, United States Psychiatry Practice Partners Full time

    Join Our Team as a Patient Care Coordinator If you are dedicated to providing exceptional patient experiences and possess a compassionate approach, we invite you to explore this opportunity. Position Overview We are seeking a committed Patient Care Coordinator to assist in delivering innovative behavioral health treatments, including Transcranial Magnetic...


  • New York, New York, United States Godental365 Full time

    Patient Services CoordinatorAt Godental365, we are looking for dedicated professionals with a background in the dental industry. Our commitment lies in delivering exceptional patient care and fostering a welcoming environment. Become a part of a team that prioritizes patient satisfaction and career growth.Seeking motivated and enthusiastic Patient Services...


  • New York, New York, United States Northwell Health Full time

    Position OverviewThe Patient Admission Coordinator plays a crucial role in the healthcare facility by facilitating the admission process for patients. This position involves providing essential information regarding hospital policies and regulations, ensuring a smooth transition for patients upon their arrival.Key ResponsibilitiesWelcomes patients to the...


  • New York, New York, United States Reproductive Medicine Assoc of NY, LLP Full time

    Position OverviewReproductive Medicine Associates of New York, a leading fertility clinic, is seeking a dedicated New Patient Coordinator to enhance our patient engagement efforts.This role involves addressing inquiries from prospective patients and providing essential information about our services. The coordinator will facilitate the scheduling of new...


  • New York, New York, United States Godental365 Full time

    Patient Services Coordinator (Pediatric)at Godental365POSITION OVERVIEW:We are seeking enthusiastic and motivated Patient Services Coordinators to enhance our team. Candidates with prior experience in dental reception are preferred.KEY RESPONSIBILITIES:Welcome and register patients warmly and professionally.Process co-payments and confirm insurance...