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Customer Experience Associate

2 months ago

New York, New York, United States Investvoyager Full time

About Voyager Digital

Voyager Digital is a leading agency cryptocurrency brokerage, empowering investors to easily access, trade, and earn in the cryptocurrency markets.

Job Summary

We are seeking a highly skilled Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities

  • Respond to customer inquiries via multiple channels, including email, Slack, and social media
  • Identify customer needs and provide assistance with specific features
  • Analyze and report product malfunctions
  • Update internal databases with customer interactions
  • Identify and report technical issues
  • Share customer feature requests with Product and Marketing teams
  • Inform customers about new features and functionality
  • Follow up with customers to ensure issue resolution

Requirements

  • 2 years of experience in customer service, with a focus on financial customer experience
  • Experience using customer service platforms, including reporting and navigation
  • Excellent written and verbal communication skills, with superior problem-solving abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Ability to assess issue severity and escalate as needed
  • Friendly, empathetic, and patient demeanor

What We Offer

  • Competitive salary
  • Employee benefits, including healthcare and 401k
  • Stock options

How to Apply

Please submit your resume and a brief explanation of why you would like to join the Voyager Digital team. We look forward to hearing from you