Hotel Front Desk Supervisor
2 days ago
As a key member of our team, the Overnight Hotel Front Desk Supervisor plays a vital role in ensuring seamless guest experiences at JW Marriott Marquis Miami. This dynamic role requires a strong communicator, problem solver, and team player who can effectively manage front desk operations, lead by example, and foster a culture of excellence.
Key Responsibilities:
- Manage front desk operations, including cash handling, room assignments, and guest communication.
- Lead and motivate a team of front desk staff, providing coaching, training, and feedback to ensure exceptional service delivery.
- Collaborate with other departments, such as housekeeping and bell services, to resolve guest issues and ensure seamless service.
- Process guest check-ins, verify reservations, and handle payment processing with accuracy and efficiency.
- Develop and maintain positive relationships with guests, colleagues, and partners to drive business growth and loyalty.
Requirements:
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Minimum 2 years of experience in a front desk or supervisory role in a hotel or hospitality setting.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work a varied schedule, including nights, weekends, and holidays.
- Proficiency in hotel software systems and technology.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Join Our Team:
We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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