Front Desk Supervisor

4 weeks ago


Miami, Florida, United States Residence Inn Surfside Full time
Job Summary:

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Responsibilities:
  • Assist the Front Desk Manager in ensuring that all guests are checked in/out in a friendly, efficient, and courteous manner.
  • Monitor all V.I.P. and special guest requests.
  • Review Front Office log and Trace File daily.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Be aware of all rates, packages, and promotions currently underway.
  • Be familiar with all in-house groups.
  • Be aware of all closed out and restricted dates.
  • Follow and enforce all hotel credit policies.
  • Be able to perform all duties of Front Desk Agent.
  • Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
  • Maintain proper operation of the P.B.X. console and ensure that all hotel standards are met.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
  • Assist the G.S.M. in ensuring that associates are following and maintaining hotel standards.
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
  • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and all other associates.
  • Ensure the maximization of room revenue through Rooms Merchandising.
  • Answer all guest inquiries in a timely and professional manner.
  • Be involved in departmental meeting planning and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform any other duty as required by management.
  • Assist in training of new hires and current associates on a regular basis.
  • Attend meetings as required by management.
Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:
  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Supervisor

    4 weeks ago


    Miami Beach, Florida, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for providing exceptional guest service and ensuring a smooth hotel operation. This role involves assisting the Front Desk Manager and/or General Manager, as well as maximizing room revenue and occupancy.ResponsibilitiesAssist the Front Desk Manager and/or General Manager in ensuring a high level of guest...


  • Miami, Florida, United States JW Marriott Marquis Miami Full time

    Job OverviewAs a key member of our team, the Overnight Hotel Front Desk Supervisor plays a vital role in ensuring seamless guest experiences at JW Marriott Marquis Miami. This dynamic role requires a strong communicator, problem solver, and team player who can effectively manage front desk operations, lead by example, and foster a culture of excellence.Key...


  • Miami, Florida, United States AccorHotel Full time

    Job Overview:We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at AccorHotel. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and satisfaction. If you have a passion for leadership and are looking for a challenging and rewarding role, we encourage you to apply.Job...

  • Front Desk Supervisor

    1 month ago


    North Miami Beach, Florida, United States FirstService Residential Florida Full time

    Job OverviewAs a Front Desk Supervisor, you will be responsible for overseeing all Front Desk staff and ensuring the smooth operation of the building's front desk. This role requires strong communication, customer service, and organizational skills, as well as the ability to work independently and make decisions in a fast-paced...

  • Front Desk Supervisor

    3 weeks ago


    Miami, Florida, United States CORAL GABLES DANCE STUDIO INC Full time

    Job OverviewOur studio is seeking a highly organized and detail-oriented individual to manage our front desk operations. Key ResponsibilitiesProvide exceptional customer service to students and parentsManage studio documentation and recordsProcess payments and handle cash transactionsAnswer phone calls and respond to emailsPerform basic math calculations...


  • Miami, Florida, United States Florida ENT Associates Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Florida ENT Associates. The ideal candidate will have a strong background in medical office management, excellent leadership skills, and a keen eye for detail.Key ResponsibilitiesSupervise Front Desk Staff: Lead, train, and support front desk team members,...


  • Miami, Florida, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we're passionate about delivering exceptional guest experiences. As a Front Desk Agent, you'll play a key role in shaping our guests' stays by providing personalized service and attention to detail.About the Opportunity:We're seeking a highly motivated and organized individual to join our Front Office team. As a Front Desk...


  • Miami, Florida, United States JW Marriott Marquis Miami Full time

    Job SummaryAs a Hotel Front Desk Supervisor at JW Marriott Marquis Miami, you will be responsible for ensuring seamless guest experiences through efficient check-in and check-out processes, resolving guest requests and issues, and maintaining a high level of customer satisfaction.Key Responsibilities:Process guest check-ins and check-outs, verifying...


  • Miami, Florida, United States AccorHotel Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly skilled and experienced Front Desk Receptionist to join our team at AccorHotel. As a Front Desk Receptionist, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience for all.Key Responsibilities:Manage guest arrivals and...


  • Miami, Florida, United States Mv528 Corporation Full time

    Job SummaryMv528 Corporation is seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to multitask in a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service to patients and visitorsManage front...

  • Front Desk Supervisor

    3 weeks ago


    North Miami Beach, Florida, United States Colwen Hotels Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at DoubleTree by Hilton Ocean Point Resort, a Colwen Hotels property. This individual will be responsible for leading the front desk and night audit teams, with a focus on delivering exceptional guest and associate satisfaction.Key...


  • Miami, Florida, United States Club Atlantis Condo Assn Inc Full time

    Job DescriptionEstimated Salary: $40,000 - $60,000 per yearCompany OverviewClub Atlantis Condo Assn Inc is a condominium association that values exceptional service and quality living for its residents. As a Front Desk Attendant, you will be an integral part of our team, providing a warm welcome to our guests and assisting our residents with their needs.Key...

  • Front Desk Agent

    4 weeks ago


    Miami, Florida, United States AccorHotel Full time

    Job Title: FT Front Desk Agent Hyde MidtownJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyde Midtown. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience for all.Key Responsibilities:Guest...

  • Front Desk Associate

    4 weeks ago


    Miami, Florida, United States Anatomy Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Anatomy. As a key member of our front desk team, you will be responsible for providing exceptional customer service, answering questions, and assisting members and guests with their needs.Key ResponsibilitiesProvide prompt and courteous customer service...


  • Miami Beach, Florida, United States FirstService Residential Full time

    Job Overview:We are seeking a highly skilled and experienced Front Desk Lead/Supervisor to join our team. This is a unique opportunity to work in a dynamic and fast-paced environment, overseeing all Front Desk staff and ensuring seamless resident and guest experiences.Responsibilities:Oversee and schedule all Front Desk staff for the building, ensuring...


  • Miami, Florida, United States StepStone Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at StepStone Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Service: Register and...

  • Front Desk Manager

    4 weeks ago


    Miami, Florida, United States Trump Miami Resort Management LLC Full time

    Job SummaryAs a Front Desk Manager at Trump Miami Resort Management LLC, you will be responsible for overseeing the front office operations to ensure exceptional guest satisfaction and profitability. This role requires strong leadership and communication skills to manage a team of front desk staff and coordinate with other departments to provide seamless...

  • Front Desk Associate

    3 weeks ago


    North Miami Beach, Florida, United States KW Property Management, LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at KW Property Management & Consulting. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide exceptional customer service to...


  • Miami, Florida, United States Hampton Inn by Hilton Coconut GroveCoral Gables Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hampton Inn by Hilton Coconut Grove/Coral Gables. As a Front Desk Representative, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Welcome guests and assist...


  • Miami, Florida, United States SLS Full time

    Job SummaryWe are seeking a highly motivated and organized Overnight Front Office Supervisor to join our team at SLS LUX in Miami. As a key member of our Front Desk team, you will be responsible for ensuring seamless guest services and maintaining a high level of customer satisfaction.Key ResponsibilitiesAssist the Front Office Manager in coordinating guest...