Overnight Front Office Supervisor SLS LUX
3 days ago
We are seeking a highly motivated and organized Overnight Front Office Supervisor to join our team at SLS LUX. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our guest services, providing exceptional customer service, and leading a team of front desk staff.
Key Responsibilities- Assist the Front Office Manager in overseeing the daily operations of the front desk, including managing reservations, guest check-in and check-out, and responding to guest inquiries.
- Supervise a team of front desk staff, providing guidance, training, and coaching to ensure excellent customer service and efficient operations.
- Monitor and maintain accurate records of guest stays, including room assignments, rates, and special requests.
- Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
- Participate in ongoing training and development to stay up-to-date on hotel operations, policies, and procedures.
- Contribute to the overall success of the hotel by identifying areas for improvement and implementing changes to enhance guest satisfaction and operational efficiency.
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum two years of experience in front desk operations, reservations, or a related field.
- Proven leadership skills, with experience in supervising a team and providing guidance and coaching.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other departments.
- Ability to work independently and as part of a team, with a strong focus on customer service and teamwork.
- Basic computer skills, including proficiency in hotel software systems and Microsoft Office.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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