Front Desk Supervisor Leadership Position
3 weeks ago
Job Overview:
We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at AccorHotel. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and satisfaction. If you have a passion for leadership and are looking for a challenging and rewarding role, we encourage you to apply.
Job Summary:
The Front Desk Supervisor is responsible for overseeing the front desk operations, including guest check-in and check-out, room assignments, and resolving guest complaints. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Front Desk Operations: Supervise and coordinate front desk activities, ensuring efficient and smooth guest check-in and check-out processes.
- Guest Service: Provide exceptional guest service, responding to guest inquiries and resolving any issues or complaints in a professional and courteous manner.
- Team Management: Lead and motivate the front desk team, providing guidance and support to ensure excellent service delivery.
- Communication: Communicate effectively with other departments, including housekeeping, food and beverage, and sales, to ensure seamless operations and guest satisfaction.
- Problem-Solving: Identify and resolve guest complaints and issues in a timely and professional manner.
Requirements:
- Experience: Minimum 2 years of experience in a front desk or supervisory role in a hotel or hospitality environment.
- Education: High school diploma or equivalent required; bachelor's degree preferred.
- Skills: Excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment.
- Knowledge: Proficient in computer systems, including Opera, GoConcierge, and HotSOS.
Benefits:
- Competitive Salary: $55,000 - $65,000 per year, depending on experience.
- Bonuses: Eligible for performance-based bonuses and incentives.
- Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Location:
This role is based in a luxury hotel in a vibrant city, offering a dynamic and fast-paced work environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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