Front Desk Representative

3 weeks ago


Miami Beach, Florida, United States YURBBAN WORLDWIDE, S.L Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Yurbban Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Welcoming and checking in guests in a friendly and efficient manner
  • Providing guests with information about the hotel, its services, and local attractions
  • Handling guest requests and resolving any issues promptly and professionally
  • Managing front desk operations, including maintaining accurate records and supplies
  • Upselling and promoting hotel services to maximize revenue
  • Maintaining a clean and organized work area

Requirements

  • Bachelor's Degree preferred, High School Diploma or equivalent required
  • 1-2 years of experience in a public contact position, preferably in an upscale or lifestyle brand hotel
  • Previous experience with hotel systems (Opera, GoConcierge, Nuvola)
  • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
  • Excellent communication skills and ability to read, write, speak, and understand English (Spanish desirable)

What We Offer

  • Competitive salary
  • Discounts on branded products
  • Career plan within the company
  • Training and Continuous Innovation
  • Paid time off
  • Parking Discount
  • Flexible schedule


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