Front Desk Representative
3 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Yurbban Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities
- Welcoming and checking in guests in a friendly and efficient manner
- Providing guests with information about the hotel, its services, and local attractions
- Handling guest requests and resolving any issues promptly and professionally
- Managing front desk operations, including maintaining accurate records and supplies
- Upselling and promoting hotel services to maximize revenue
- Maintaining a clean and organized work area
Requirements
- Bachelor's Degree preferred, High School Diploma or equivalent required
- 1-2 years of experience in a public contact position, preferably in an upscale or lifestyle brand hotel
- Previous experience with hotel systems (Opera, GoConcierge, Nuvola)
- Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
- Excellent communication skills and ability to read, write, speak, and understand English (Spanish desirable)
What We Offer
- Competitive salary
- Discounts on branded products
- Career plan within the company
- Training and Continuous Innovation
- Paid time off
- Parking Discount
- Flexible schedule
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