Front Desk Representative
3 days ago
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hampton Inn by Hilton Coconut Grove/Coral Gables. As a Front Desk Representative, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Welcome guests and assist with check-in and check-out processes
- Manage reservations and bookings
- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services
- Address guest complaints and resolve issues in a timely and professional manner
- Process payments and maintain accurate records
- Assist guests with luggage and transport arrangements
- Coordinate with other departments to ensure guests' needs are met
- Maintain a clean and organized front desk and lobby area
- Up-sell hotel services and amenities to guests
Requirements:
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Ability to multi-task and work under pressure
- Proficient in using computer systems and software
- Ability to work flexible hours, including weekends and holidays
- Previous experience in a similar role, ideally in the hospitality industry
- High school diploma or equivalent qualification
- Fluent in English, knowledge of Spanish, Portuguese or other languages
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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