Front Desk Representative

3 days ago


Miami, Florida, United States Hampton Inn by Hilton Coconut GroveCoral Gables Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hampton Inn by Hilton Coconut Grove/Coral Gables. As a Front Desk Representative, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Welcome guests and assist with check-in and check-out processes
  • Manage reservations and bookings
  • Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services
  • Address guest complaints and resolve issues in a timely and professional manner
  • Process payments and maintain accurate records
  • Assist guests with luggage and transport arrangements
  • Coordinate with other departments to ensure guests' needs are met
  • Maintain a clean and organized front desk and lobby area
  • Up-sell hotel services and amenities to guests

Requirements:

  • Excellent communication and customer service skills
  • Strong organizational and time management skills
  • Ability to multi-task and work under pressure
  • Proficient in using computer systems and software
  • Ability to work flexible hours, including weekends and holidays
  • Previous experience in a similar role, ideally in the hospitality industry
  • High school diploma or equivalent qualification
  • Fluent in English, knowledge of Spanish, Portuguese or other languages

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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