Front Desk Representative

4 weeks ago


Miami, Florida, United States Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, we're passionate about delivering exceptional guest experiences. As a Front Desk Agent, you'll play a key role in shaping our guests' stays by providing personalized service and attention to detail.

About the Opportunity:

We're seeking a highly motivated and organized individual to join our Front Office team. As a Front Desk Agent, you'll be responsible for welcoming guests, checking them in and out, and ensuring their stay is nothing short of exceptional.

Responsibilities:

  • Check guests in and out efficiently and professionally
  • Handle guest interactions with the highest level of hospitality and professionalism
  • Utilize computer systems to check guests in and out, run daily reports, and select and block rooms
  • Comply with Four Seasons' Work Rules and Standards of Conduct
  • Work harmoniously and professionally with co-workers and supervisors

Requirements:

  • At least 1 year of hotel experience in a luxury hotel
  • Written, spoken, and reading proficiency in English
  • Fluency in a language other than English strongly preferred
  • Ability to work all shifts, including AM, PM, weekends, and holidays
  • Computer knowledge

What We Offer:

  • Energizing employee culture where you can be your true self
  • Comprehensive learning and development programs
  • Inclusive and diverse employee engagement events
  • Exclusive discount and travel programs
  • Competitive wages and benefits


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