Hotel Operations Manager

15 hours ago


Miami, Florida, United States Think Hospitality Full time
Job Summary

The Front Office / Guest Service Supervisor is a key member of our hotel team, responsible for delivering exceptional guest service and ensuring a smooth operation of the front desk. This role requires a strong ability to multitask, work under pressure, and maintain a high level of professionalism at all times.

Key Responsibilities
  • Provide warm and welcoming service to all guests, ensuring a positive first impression of our hotel.
  • Manage the front desk operation, including checking-in and checking-out guests, handling room assignments, and resolving any guest complaints or issues.
  • Supervise and train front desk staff, providing guidance and support to ensure they meet our high standards of service.
  • Monitor and maintain accurate records of guest interactions, including feedback and complaints.
  • Collaborate with other hotel departments to ensure seamless communication and service delivery.
Requirements
  • High school diploma or equivalent required.
  • 2+ years of front desk experience in a hotel or related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proficiency in Microsoft Office and hotel property management systems.


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