Hotel Front Desk Manager

4 weeks ago


Miami Beach, Florida, United States Loews Hotels & Co, Miami Beach Full time
Job Title: Hotel Front Desk Manager

Job Summary:

We are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Loews Hotels & Co, Miami Beach. As a key member of our front office team, you will be responsible for overseeing the registration and account settlement of hotel guests, ensuring a seamless and efficient experience for our valued customers.

Key Responsibilities:

- Oversee the friendly, professional, and efficient registration and check-out of hotel guests
- Assist Front Desk Agents in satisfying guest requests and resolving guest complaints
- Perform all Front Desk, Reservations, and Star Service functions as needed
- Print occupancy, arrivals, departures, and back-up reports on a timely basis

Requirements:

- Excellent communication and guest service skills
- Knowledge of computer programs utilized in property management
- Ability to work a flexible schedule, including weekends and holidays

Education:

- Bachelor Degree in Hospitality Management or related field

Experience:

- Minimum one year experience as Front Desk Agent at a comparable quality property

Equal Opportunity Employer:

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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