Enterprise Account Strategist

4 days ago


Grand Rapids, Michigan, United States Configura Full time

We are seeking a seasoned Account Executive to manage relationships with current customers while building connections with prospects to secure and welcome new customers to our ecosystem.

As an expert collaborator with an engaging executive presence, you will build strong relationships internally and externally to ensure customers and prospects are successful in our Configura ecosystem.

You will be responsible for generating sales with both existing customers and new prospects, efficiently managing a portfolio of customer accounts, and identifying pain points in the customer's sales processes that position our suite of products in a positive light for implementation.

  • Generate sales with both existing customers and new prospects.
  • Manage a portfolio of customer accounts that vary in size and complexity.
  • Identify and articulate pain in the customer's sales processes that position our suite of products in a positive light for implementation.
  • Articulate ROI alongside the customer aligned with a strong value proposition to secure additional revenue.
  • Execute retention-driven behaviors that ensure longevity of existing customers.
  • Forecast and track customer account metrics to actively identify trends and opportunities.
  • Secure large and enterprise-level sales with new & exiting customers.
  • Represent us at industry events to positively engage with the community.
  • Proactively monitor and respond to subsets of our industries' ecosystems.
  • Support campaign initiatives with a cross-functional team to target specific sales objectives.
  • Craft multi-year strategic plans alongside the customer that uniquely match their business needs.
  • Expand & engage with a network of decision-makers at new & existing accounts.
Key Responsibilities:
  • Sales Growth: Drive revenue growth by developing and executing effective sales strategies.
  • Account Management: Foster strong relationships with customers to understand their needs and provide tailored solutions.
  • Pain Point Identification: Identify areas of improvement in customer sales processes and position our products as the solution.
  • Value Proposition: Clearly communicate the value of our products to customers and stakeholders.
  • Retention: Implement strategies to retain existing customers and prevent churn.
  • Trend Identification: Analyze customer account metrics to identify trends and opportunities.
  • Sales Enablement: Support sales teams in closing deals and driving revenue growth.
  • Community Engagement: Represent our company at industry events and engage with the community.
  • Industry Insights: Stay up-to-date with industry developments and provide insights to inform sales strategies.
Requirements:
  • Tech Savvy: 7+ years of experience selling/consulting within the custom software development space at the enterprise level and understanding the interconnectivity of software systems.
  • Proactive Relationship Builder: 7+ years of experience in a customer relationship management role.
  • Industry Expert: Experience and deep understanding of the Material Handling industry.
  • Expert Communicator: Ability to customize your message and approach based on audience and engage with all levels through your customers organization.
  • Supportive Mentor: Experience supporting and investing in team members who are earlier on in their careers.
  • Curious Learner: Willingness to question how and why things are done with a focus on continued innovation.
  • Creative Problem Solver: Ability to white-board an issue and identify the best possible solution moving forward.
  • Flexible Team Player: Understanding situations and priorities shift and willing to do so to better serve your customers, colleagues and Configura.

The estimated salary for this position is $120,000 - $180,000 per year, depending on experience. Location: This role can be based anywhere in the world, with flexible remote work options available.



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