Service Operations Manager
2 weeks ago
Position: Service Manager
Type: Permanent, Full-Time
Salary Range: $80,000 to $110,000 – Negotiable
The Service Manager is responsible for overseeing all aspects of after-sales and service support within the Construction Equipment sector. This role requires a strong background in management and a commitment to delivering exceptional customer service.
Key Responsibilities:- Lead and manage service operations to ensure optimal efficiency and effectiveness.
- Develop and implement policies and procedures that enhance service delivery.
- Drive profitability in service labor sales while maintaining strict expense controls.
- Foster a high-performing field service team through motivation, supervision, and training.
- Build and sustain relationships with existing clients to ensure ongoing satisfaction and loyalty.
Technical Proficiency: Proficient in Microsoft Office Suite (Outlook, Word, Excel, SharePoint), experience with ERP/SAP systems, and CAD knowledge is advantageous.
Certifications: CDL certification is a plus.
Exceptional interpersonal, customer service, and communication skills are essential for success in this role.
Inclusivity Commitment:IntelliPro Group Inc. is an Equal Opportunity Employer that values diversity and inclusion. We are committed to accommodating the needs of all applicants throughout the hiring process.
Compensation:The compensation package will be determined based on various factors, including education, experience, and job responsibilities. IntelliPro also offers a comprehensive benefits package, subject to eligibility.
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