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Operations Manager

2 months ago

Houston, Texas, United States Service Corporation International Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Service Corporation International. As an Operations Manager, you will be responsible for the effective and successful management of labor, productivity, and quality control for our Historical Digital Records Project (HDRP) Teams.

Key Responsibilities
  • Strategic Planning: Develop and implement strategic plans to achieve business objectives, including tracking business results, monitoring production Key Performance Indicators (KPIs), and ensuring timely completion of projects.
  • Team Management: Lead and motivate multiple location teams to achieve productivity targets, reduce costs, and deliver excellent customer service.
  • Process Improvement: Analyze and improve organizational processes and workflows, employee and space requirements, and equipment layout to increase efficiency and productivity.
  • Quality Control: Establish production KPIs and conduct quality assessments to achieve productivity targets, reduce errors, and deliver excellent customer service.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to improve proprietary tools and systems.
  • Performance Management: Plan, assign, and direct work of multiple teams; author and discuss performance appraisals with employees; address employee performance and corrective action plans.
  • Customer Management: Manage needs of internal and external customers.
Requirements
  • Education: High School Diploma or equivalent required; Bachelor's Degree preferred.
  • Certification/License: Valid state driver's license in good standing required; Lean Six Sigma Green Belt preferred.
  • Experience: A minimum of 4 years applicable work experience in managing operations and/or process improvements.
  • Knowledge, Skills, and Abilities: Ability to travel >80%; efficient team management skills; good knowledge of operations management; strong knowledge of process improvement; highly detail-oriented with a careful eye for quality control; presentation of Advanced Excel skills (complex formulas, pivot-tables, v-look-ups, and other advanced functions) a plus; self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints; excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups; excellent critical thinking and problem-solving skills; diplomacy and influence skills, conflict management skills.
Work Environment
  • Work indoors and outdoors during all seasons and weather conditions.
  • Significant amount of local and/or multiple location traveling required.
  • Business casual dress is required.
Work Postures
  • Frequent, continuous periods of time standing, up to 6 hours per day.
  • Sitting continuously for many hours per day, up to 6 hours per day.
  • Climbing stairs to access buildings frequently.
Physical Demands
  • Physical effort requiring manual dexterity is required, including paperwork, calculators, computers, and phone usage.
Work Hours
  • Working beyond 'standard' hours as the need arises.
  • Travel up to 85%.