Current jobs related to Service Operations Manager - Houston, Texas - Allied Universal®

  • Service Operations Manager

    2 months ago

    Houston, Texas, United States TireTex And Truck Service LLC Full time

    About Us:TireTex Heavy Duty Parts and Service is a leading commercial truck and trailer service center specializing in suspension repair. Our mission is to help fleets run safely and efficiently, and we are committed to providing top-quality parts and services. We foster a culture of excellence, innovation, and collaboration, and we are seeking a dynamic...

  • Service Operations Manager

    2 weeks ago

    Houston, Texas, United States TireTex And Truck Service LLC Full time

    About UsTireTex Heavy Duty Parts and Service is a leading commercial truck and trailer service center specializing in suspension repair. Our mission is to help fleets run safely and efficiently, and we are committed to providing top-quality parts and services. We foster a culture of excellence, innovation, and collaboration, and we are seeking a dynamic...

  • Operations Manager

    2 weeks ago

    Houston, Texas, United States Service Corporation International Full time

    Job SummaryWe are seeking a highly skilled Operations Manager to join our team at Service Corporation International. As an Operations Manager, you will be responsible for the effective management of labor, productivity, and quality control for our Historical Digital Records Project (HDRP) Teams.Key ResponsibilitiesRecommend, implement, and ensure adherence...

  • Service Operations Manager

    2 weeks ago

    Houston, Texas, United States ASSA ABLOY Full time

    Job Title: Service ManagerASSA ABLOY Entrance Systems is seeking a highly skilled Service Manager to lead our Pedestrian Door Solutions Business Area. This role will be based out of our branch office and will report to the Branch Manager.About the Role:The Service Manager will be responsible for managing a team of service technicians and dispatch functions....

  • Superintendent - Operations Manager

    2 months ago

    Houston, Texas, United States Matrix Service Full time

    Job SummaryThe Operations Manager is responsible for overseeing the day-to-day activities of the aboveground storage tank and specialty vessel business lines. This includes supervising craft employees, ensuring compliance with safety policies and procedures, and maintaining effective communication with various departments.Key ResponsibilitiesSupervise and...

  • Service Operations Manager

    2 weeks ago

    Houston, Texas, United States METRO Full time

    Job SummaryAs a Service Supervisor with METRO, you will be responsible for overseeing the safe, efficient, and reliable operation of bus services. This includes managing daily service, detours, special bus orders, and emergency shuttle services. You will also be responsible for monitoring and evaluating bus operator performance, maintaining open...

  • Service Operations Manager

    2 weeks ago

    Houston, Texas, United States Zoom Drain Houston Full time

    Job OverviewThe Service Manager at Zoom Drain Houston is a pivotal role that oversees the service team to deliver exceptional customer satisfaction, maintain high workmanship standards, and drive sales and operational success.Key ResponsibilitiesLead and mentor the service team, providing training, inspections, and guidance to ensure high-quality service...

  • Service Operations Manager

    2 weeks ago

    Houston, Texas, United States ASSA ABLOY Full time

    Job Title: Service ManagerASSA ABLOY Entrance Systems is seeking a highly skilled Service Manager to lead our Pedestrian Door Solutions Business Area. This role will be based out of our branch office and will report to the Branch Manager.About the RoleThe Service Manager will be responsible for overseeing all service technicians and dispatch functions. This...

  • Service Operations Manager

    3 weeks ago

    Houston, Texas, United States Tesla Full time

    Drive Excellence in Customer Service and OperationsTesla's Associate Service Managers play a pivotal role in driving exceptional results in customer service and operational efficiency in our service centers. As a key member of our team, you will assist in the daily operations of the Service Center to ensure outstanding performance quarter after quarter,...

  • Service Operations Manager

    4 weeks ago

    Houston, Texas, United States Zoomlion Full time

    Job Title: Service Manager-HoustonJob Summary:We are seeking a highly skilled Service Manager to lead our service operations in Houston. The successful candidate will be responsible for planning, directing, and coordinating all after-sales and service support processes, policies, and daily operations.Key Responsibilities:Establish efficient service support...

  • Service Operations Manager

    1 month ago

    Houston, Texas, United States Zoom Drain Houston Full time

    Job OverviewAt Zoom Drain Houston, we are seeking a highly skilled and experienced Service Manager to lead our service team in delivering exceptional customer satisfaction, upholding high levels of workmanship, and meeting our sales and operational goals.Key Responsibilities:Oversee daily operations and provide early morning support to Dispatchers, Field...

  • Service Operations Manager

    2 weeks ago

    Houston, Texas, United States Hogan Full time

    Job SummaryThe Service Operations Manager at Hogan is responsible for overseeing the daily activities and responsibilities in the shop. This role involves coordinating labor management, service levels, operation expenses, and team management to improve customer service.Key ResponsibilitiesSupervise service employees to ensure adherence to quality standards,...

  • Service Operations Manager

    7 days ago

    Houston, Texas, United States Thompson Safety LLC Full time

    Job Summary:The Service Manager is responsible for overseeing the strategic direction and day-to-day operations of the service department at Thompson Safety LLC. This includes managing a team of employees, providing guidance and leadership, and ensuring the effective planning and achievement of project goals.Key Responsibilities:Directly manage a team of...

  • Service Operations Manager

    2 weeks ago

    Houston, Texas, United States Tesla Full time

    Drive Excellence in Customer Service and OperationsTesla's Service Operations Managers are responsible for delivering exceptional results in customer service and operational efficiency in our service centers. This role requires a strong leader who can drive outstanding performance in all aspects of customers, people, operations, and financials.Key...

  • Service Operations Manager

    1 month ago

    Houston, Texas, United States Thompson Safety LLC Full time

    Job SummaryThe Service Manager is responsible for overseeing the strategic direction and day-to-day operations of the service department. This includes managing a team of employees, providing guidance and leadership, and ensuring the department meets its goals and objectives.Key ResponsibilitiesManage and develop a team of service representativesProvide...

  • Service Operations Manager

    1 week ago

    Houston, Texas, United States Thompson Safety LLC Full time

    Job SummaryThe Service Manager is responsible for the management and development of operations, sales, and administration within the company's service department. This role involves providing strategic guidance, supervision, and leadership to a diverse workforce, specifically the service representative position.Key ResponsibilitiesDirectly manages a team of...

  • Air Freight Operations Manager

    4 weeks ago

    Houston, Texas, United States Air Charter Service Full time

    About the RoleWe are seeking a highly motivated and experienced Air Freight Operations Manager to join our team in Houston. As a key member of our global air charter team, you will be responsible for overseeing our Time Critical Airfreight department and ensuring seamless operations.Key ResponsibilitiesManage and expand our global Time Critical Airfreight...

  • Machinery Service Operations Manager

    7 days ago

    Houston, Texas, United States Mustang CAT Full time

    The Machinery Service Manager is responsible for leading the team at the Hempstead location to achieve profitable operations and exceptional customer service. Key responsibilities include developing and maintaining cohesive team efforts, improving safe and profitable operations, and managing expenses and employee development.This position will be based out...

  • Service Operations Manager

    11 hours ago

    Houston, Texas, United States Allied Orion Group Full time

    Job SummaryThe Service Manager is responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community.Key ResponsibilitiesUnder direction of Community Manager, supervise, train and schedule maintenance activities for apartment...

  • Service Operations Manager

    1 month ago

    Houston, Texas, United States HTX Material Handling Full time

    Job SummaryWe are seeking a highly skilled Service Manager to join our team at HTX Material Handling. As a key member of our operations team, you will be responsible for ensuring the efficient maintenance and repair of our rental fleet, while providing exceptional customer service and support.Key ResponsibilitiesManage the maintenance and repair of our...

Service Operations Manager

2 months ago

Houston, Texas, United States Allied Universal® Full time
Job Description

About the Role:

Allied Universal, a leading security and facility services company, is seeking a highly skilled Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the day-to-day management of an assigned client portfolio within our branch operation.

Key Responsibilities:

  • Primary client contact person for assigned portfolio of accounts, responsible for regular face-to-face client interaction and proactive resolution of any operational issues at assigned client base.
  • Utilizing branch and corporate resources, define, address, and resolve all client issues, including personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service-related items.
  • Ensure all post requirements are current and complete at assigned portfolio, including current post orders, BSIS training compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards.
  • Ensure staff at assigned portfolio accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated, and resolved, and compliance with all employee relations policies is followed consistently.
  • Assists in coaching, developing, and training branch staff to meet branch needs, including oversight in company policy execution by branch staff, assistance in completing projects as directed by the Branch Manager or RVP, and providing support to branch staff to effectively perform their job duties.
  • Works closely with Sales team assigned to region, may participate in sales presentations to potential clients, go on sales calls, and participate in sales events.
  • Directly responsible, with BM or RVP oversight, for new account start-ups and transitions, ensuring staffing levels are met, training and uniform issues are addressed, and physically participating in start-up activities to ensure a smooth transition.
  • Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolio.
  • Attend and actively participate in management meetings within region and at corporate, observe operations, and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the assigned portfolio, branch, or company-wide.

Requirements:

  • Bachelor's Degree in Sales, Marketing, or Business preferred, with a minimum of five years related experience with progressive managerial responsibilities.
  • Prior experience in the security industry, highly desired. Experience in scheduling, operations, or other functions of the security industry a plus.
  • Possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
  • Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of Microsoft Office software a considerable plus.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

Benefits:

  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.