Service Center Operations Manager

1 week ago


Houston, Texas, United States SGS Full time
Job Summary

The Service Center Manager plays a pivotal role in ensuring the seamless operation of our service centers, driving efficiency, and delivering exceptional customer satisfaction. This key position is responsible for overseeing the day-to-day activities of the service center, managing staff, and implementing best practices to maximize operational efficiency.

Key Responsibilities
  • Staff Management: Oversees and manages service center staff to ensure they are equipped to meet turnaround times, receive client samples, and deliver high-quality results.
  • Operational Efficiency: Implements best practices to optimize service center operations, streamline processes, and minimize delays.
  • Leadership and Communication: Demonstrates effective leadership, planning, and delegation skills, empowering staff to perform their duties efficiently and effectively.
  • Training and Development: Assists in the training of new service center staff, ensuring they become productive members of the team.
  • Supply Chain Management: Ensures that supplies and inventory are adequate to meet the needs of the service center.
  • Safety and Compliance: Ensures that all safety requirements are met, and staff are trained to follow safety protocols.
  • Reporting and Communication: Keeps management teams informed of production, staff issues, and potential problems.
Requirements
  • Education: Associate's degree in a science-related field.
  • Experience: 5 years of relevant experience.
  • Skills: Advanced oral and written communication skills, self-initiative, resource utilization, language skills, mathematical skills, reasoning skills, computer skills, attention to detail, and critical thinking skills.


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