Technical Support Consultant, Client Services, Financial Technology

2 weeks ago

Southfield, Michigan, United States myGwork Full time
About Us:
This inclusive employer is a proud member of myGwork – the premier global platform for the LGBTQ+ business community.

Bloomberg stands as a global authority in business and financial information, news, and insights, leveraging cutting-edge technology to provide reliable data and enhance transparency in financial markets.

Our clientele worldwide depends on us for the critical information and tools necessary for making informed investment decisions and maintaining connectivity across the financial ecosystem.

To ensure an optimal experience for our 20,000+ employees across 176 offices globally, we create environments and systems that foster collaboration, agility, and productivity, regardless of location.

The Bloomberg Financial Solutions division, comprising over 5,000 professionals, is dedicated to ensuring success for both our clients and employees.


Our Team Structure:
Our team is built on several essential pillars: sales, service, operations, culture, and brand.

As a unified department, we share a common objective:

We cultivate meaningful relationships with clients by comprehending their requirements and delivering outstanding end-to-end support, from sales and implementation to ongoing client engagement with Bloomberg.

Our products are driven by powerful information, combining data and context to provide a comprehensive view for our clients, around the clock and across the globe.

Our Bloomberg On-Site Support (BOS) teams deliver on-site and technical solutions to Bloomberg's clients in over 75 countries. The technology and support we offer empower our clients to excel in today's fast-paced, technology-driven environment.

As a Support Consultant, you will provide exceptional technical assistance to Bloomberg's terminal users and employees.

Our aim is to build trusting relationships with both internal and external clients – serving as the frontline and escalation points.

In this role, you will gain hands-on experience in resolving issues while developing a robust base of technical knowledge and soft skills to assist clients remotely.

You take pride in delivering both reactive and proactive, solution-oriented service, understanding client needs, and providing personalized, on-the-ground value.

In a dynamic environment, you remain composed and focused, recognizing urgency, working diligently, and demonstrating a strong customer service orientation.

Key Responsibilities:
• Maintain an exceptional level of customer service focus
• Provide exemplary on-site technical support
• Serve as the primary contact for internal colleagues facing technical challenges
• Exhibit the ability to multitask while paying attention to detail
• Stay organized and manage incoming workflows
Qualifications:
• Minimum of 3 years of relevant experience
• Valid driving license and reliable vehicle with full insurance
• Proficient in installing and troubleshooting Windows software, PC hardware, and peripheral devices
• Familiarity with networking technologies (hardware, TCP/IP, LAN, and WAN)
• Flexible availability to accommodate occasional evening and weekend work (with time off in lieu)
What to Expect:
We are a driven team that sets ambitious business goals. We operate in a meritocratic environment where every voice matters, regardless of title. Collaborating with trusted colleagues is paramount. Our fast-paced setting thrives on energy and enthusiasm. However, we also value giving back, with numerous opportunities to engage in philanthropic initiatives, from assisting local students to environmental clean-up efforts.
Bloomberg's Commitment:
Bloomberg is an equal opportunity employer, valuing diversity and inclusivity. We do not discriminate based on age, ancestry, color, gender identity or expression, genetic predisposition, marital status, national or ethnic origin, race, religion, sex, sexual orientation, disability, or any other classification protected by applicable law. We provide reasonable accommodations for qualified individuals with disabilities.

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