Automotive EV Technical Support Specialist

1 week ago


Southfield, Michigan, United States Lucid Motors Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive EV Technical Support Specialist to join our team at Lucid Motors. As a key member of our support team, you will play a crucial role in providing exceptional technical assistance to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Technical Support: Provide timely and effective technical assistance to customers through various channels, including phone, email, and chat.
  • Case Management: Respond to customer concerns with urgency and ownership, ensuring prompt resolutions and maintaining a high level of customer satisfaction.
  • Knowledge Base Management: Maintain and update our company knowledge base by creating, editing, and posting technical tips and documents.
  • Process Improvement: Evaluate and improve existing troubleshooting processes, ensuring compatibility between new and updated technology and existing systems.
  • System Testing: Test and ensure the optimal functionality of Lucid vehicle components.
  • Customer Relationship Management: Develop and maintain strong relationships with customers, demonstrating credibility and expertise through emotional intelligence and product knowledge.
  • Data Security: Ensure the confidentiality and security of customer and company data.
Requirements
  • Availability to work flexible schedules, including evenings and weekends, to support customers 365 days a year.
  • 2+ years of experience in technical support and troubleshooting.
  • High school diploma or equivalent required.
  • Positive attitude, friendly demeanor, and commitment to providing exceptional customer service.
  • Excellent communication and technical skills.
  • Detail-oriented and highly precise.
  • Familiarity with MS Office Suite and related communication tools.
  • Familiarity with Mac OS.
Preferred Qualifications
  • Experience in the automotive industry or Electric Vehicle (EV) sector.
  • Fluency in multiple languages, including Canadian French, Spanish, or others.


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