Technical Support Associate

2 weeks ago

Southfield, Michigan, United States myGwork Full time
About Us:
This inclusive employer is a proud member of myGwork – the premier global platform for the LGBTQ+ business community.

Bloomberg stands as a global frontrunner in business and financial intelligence, news, and insights, leveraging cutting-edge technology to provide reliable data and enhance transparency in financial markets.

Our clients worldwide depend on us for the essential information and tools required to make pivotal investment choices and maintain connectivity across all sectors of the financial landscape.

The Bloomberg Financial Solutions division, comprising over 5,000 dedicated professionals, is committed to fostering success for both our clients and our team members.


Our Core Team Structure:
We are organized into several key areas: sales, service, operations, culture, and brand.

We build meaningful connections with our clients by comprehending their requirements and delivering outstanding comprehensive support throughout their journey with Bloomberg.

We integrate data with context to provide a complete perspective for our clients, available around the clock and across the globe.

Our Bloomberg On-Site Support (BOS) teams deliver on-site and technical assistance to Bloomberg's clientele in over 75 countries. The technology and support we offer empower our clients to excel in today's fast-paced, technology-driven environment. We serve as a comprehensive source of on-site assistance and ensure tasks are accomplished efficiently.

Your Role:
As a Support Specialist, you will deliver exceptional technical service to Bloomberg's terminal users and employees.

In your capacity as a BOS specialist, you will gain hands-on experience in resolving issues while developing a solid foundation of technical knowledge and interpersonal skills that enable you to assist clients remotely.

You take pride in providing both reactive and proactive, solution-oriented service, understanding client needs, and delivering personalized, on-the-ground value.

You are the composed voice and steady presence in a dynamic environment, yet you grasp the importance of urgency, work diligently, possess commercial insight, and are driven by customer service excellence.

Key Responsibilities:
- Maintain an exceptional level of customer service focus
- Provide exemplary on-site support
- 3 years of relevant work experience
- Experience in installing and troubleshooting Windows software, PC hardware, and peripheral devices
- Familiarity with networking technologies (networking hardware, TCP/IP, LAN, and WAN)
- Flexibility to accommodate occasional evening and weekend work (time off in lieu)

We thrive in a fast-paced environment and seek individuals who enjoy this dynamic atmosphere and draw energy from it.

Giving back is a fundamental value of our organization, with numerous opportunities to engage in philanthropic initiatives, from assisting local school children with their reading to participating in community clean-up efforts.

Bloomberg is an equal opportunity employer, valuing diversity within our workforce. We do not discriminate based on age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, reproductive health decisions, parental or caregiving status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustments/accommodations to qualified individuals with disabilities. Examples of reasonable adjustments/accommodations include but are not limited to modifications to the application process, work procedures, providing documents in alternative formats, utilizing sign language interpreters, or employing specialized equipment.

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