IT Operations Presales Consultant

2 weeks ago

Southfield, Michigan, United States ServiceNow Full time
Job Overview

Company Overview:
At ServiceNow, we harness technology to enhance global operations, and our dedicated team makes it all possible. We thrive in a fast-paced environment, innovating uniquely for our clients and communities. By becoming part of ServiceNow, you will join a dynamic group of innovators driven by curiosity and creativity. We believe that your best contributions arise when you lead a fulfilling life and showcase your distinct abilities. Together, we aspire to achieve remarkable goals, supporting one another in realizing both individual and collective aspirations. The future is bright, and it begins with your involvement.

With a clientele exceeding 7,700, we proudly serve around 85% of the Fortune 500, earning recognition as one of FORTUNE's 100 Best Companies to Work For and among the World's Most Admired Companies.

Discover more about our culture on the Life at Now blog, where employees share their experiences at ServiceNow.

Job Responsibilities:
ServiceNow is on the lookout for presales specialists and architects in IT Service Operations, focusing on hands-on IT Service and Operations Management, data center technologies, DevOps, and enterprise architecture initiatives. Your role will involve service modeling, discovery, event management, cloud automation, and orchestration on the ServiceNow platform.

The presales specialist/architect will deliver technical expertise to assist clients with product and solution leadership during pre-sales activities. You will play a vital role in acquiring and retaining clients by employing top-tier technical pre-sales consulting techniques to illustrate the power, adaptability, and user-friendliness of IT Service and Operations Management on the ServiceNow SaaS platform.

This position requires a hands-on technical consultant capable of providing comprehensive solution delivery and positioning throughout the sales process.

Key Responsibilities Include:

  • Develop and contribute to sales initiatives centered on IT Service Operations, utilizing hands-on data center technologies, DevOps, and enterprise architecture with ServiceNow applications focused on service modeling, event management, and discovery.
  • Maintain a showcase of Service Operations solutions built on the ServiceNow platform.
  • Design and manage programs that empower Solution Consultants to exhibit the value of Service Operations on the ServiceNow platform.
  • Conduct product demonstrations, both standard and customized, for potential and existing clients, in-person and online.
  • Create product demo scripts and scenarios while managing demonstration environments.
  • Collaborate closely with product management and engineering teams to align on roadmaps and gather field feedback.
  • Understand business and technical challenges addressed by the products, including key regulations, business drivers, evolving needs, and security considerations.
  • Provide mentorship and training to peers and colleagues within the organization.
  • Scope and deliver Proof of Concept/Proof of Value engagements with potential clients.
  • Respond to Requests for Information/Proposal documents.
  • Support marketing events such as user conferences, trade shows, and webinars.
  • Stay informed on competitive analyses and understand competitive differentiators.
  • Act as a regional team lead to guide practice activities when necessary.
  • In collaboration with Sales Personnel and Professional Services, conduct transition briefings to communicate commitments and expectations in preparation for deployment.

Qualifications:
To excel in this role, candidates should possess:

  • Proven experience in pre-sales within the IT Operations Management / AI Ops domain.
  • Knowledge and expertise in IT Service Management.
  • Demonstrated success in exceeding team quotas.
  • Exceptional communication, presentation, and storytelling skills encompassing both technical and business concepts.
  • Experience with enterprise architectures.
  • In-depth understanding of service-oriented and distributed application architecture in enterprises (web services, data access and persistence, client/server, etc.).
  • Experience with Cloud Management Platforms such as AWS, VMware, BMC, etc.
  • Solid IT Operations experience in storage, networking, and computing within enterprise environments.
  • Experience with ITIL / CMDB implementations (CCMDB, UCMDB, etc.).
  • Proficiency in scripting languages such as PowerShell, Perl, WMI, SSH, Python, JavaScript, XPath, SNMP.
  • Fluency in spoken and written English.

Additional Information:
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

At ServiceNow, we prioritize flexibility and trust in our distributed work environment.

For positions requiring access to technical data subject to export control regulations, ServiceNow may need to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any necessary export license or other approvals.

Please be aware that fraudulent job postings and scams are increasingly common. Ensure you are applying through the official ServiceNow Careers site for genuine job postings.

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