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Customer Relations Reservations Coordinator

2 months ago

Williamsburg, Virginia, United States Hilton Grand Vacations Full time

Guest Services Reservations Specialist

Job ID: FRO002097

Area of Talent: Resort Operations

Category: Guest Services/Operations

Shift: Variable

Location: Williamsburg, VA

Property: DRI Historic Powhatan Resort

Job Overview

As a Guest Services Reservations Specialist, you will play a crucial role in upholding our commitment to exceptional service while contributing to the overall success of the company. Your responsibilities will include:

  • Delivering prompt, efficient, and courteous service for all suite reservation inquiries, modifications, cancellations, and information requests.
  • Assisting owners with their inquiries through written correspondence, emails, and phone communications.
  • Maintaining comprehensive knowledge of resort facilities, services, operational hours, suite layouts, bed types, and decor.
  • Keeping track of suite availability, including rates, types, and any ongoing promotions.
  • Ensuring that all guests receive the highest standards of hospitality, whether in person or over the phone.
  • Accessing and updating guest records to provide optimal service and maintaining accurate information in individual files.
  • Preparing and processing all reservations, including various types of bookings and special contracted rates.
  • Managing maintenance fee payments and processing confirmation letters for owners.
  • Reviewing pending reservations for accuracy and assigning rooms for incoming guests.
  • Handling incoming calls with professionalism and efficiency.

Benefits

We offer a comprehensive benefits package for our full-time Team Members, which includes medical, dental, and vision insurance, a 401K plan, a Paid Time Off (PTO) program, and exceptional travel benefits.

Qualifications

To excel in this role, candidates should possess the following qualifications:

  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Outstanding customer service skills.
  • Strong time management abilities and the capacity to handle multiple priorities.
  • Ability to take initiative and adapt to changing circumstances.
  • Competence in recognizing emergency situations and responding appropriately.
  • Capability to establish and maintain cooperative working relationships.
  • Skill in interpreting and creating spreadsheets.
  • Good judgment and the ability to work independently with minimal supervision.
  • Adeptness at performing various tasks within established timeframes.
  • Competence in public speaking and handling frequent interruptions.

We are committed to diversity and inclusion in our workforce and provide reasonable accommodations for individuals with disabilities throughout the application and interview process.

At Hilton Grand Vacations, we prioritize the well-being of our Team Members, recognizing the importance of time off for relaxation and rejuvenation. We encourage our Team Members to take advantage of exclusive discounts at our resorts, promoting a healthy work-life balance.