Guest Services Representative

2 weeks ago


Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

Position Title: Front Desk Attendant

Job Category: Hospitality

Job Overview:

Join our team at Colonial Williamsburg Company as a Front Desk Attendant, where you will play a crucial role in providing exceptional service to our guests.

Key Responsibilities:

  • Assist guests with professionalism and courtesy in all front office functions, including check-in, check-out, and inquiries.
  • Maintain high standards of hospitality and service at all times.
  • Train and mentor new team members.
  • Perform additional duties as required to ensure guest satisfaction.

Job Requirements:

  • High school diploma or equivalent.
  • Availability for flexible scheduling, including weekends and holidays.
  • Full-time commitment required.
  • Proficient in cash handling and financial transactions.
  • Strong organizational and communication skills, both verbal and written.
  • Prior experience in front desk operations or guest relations is preferred.
  • Ability to manage guest complaints and work effectively under pressure.
  • Physical stamina to stand for extended periods and perform various tasks.

Physical Requirements:

  • Capable of performing heavy cleaning tasks.
  • Ability to lift and transport objects weighing up to 60 pounds.
  • Willingness to walk extensively in various weather conditions.

Standards: Maintain a positive and enthusiastic demeanor, greet guests warmly, and uphold appearance standards. Report to work as scheduled and complete tasks accurately and on time.

Benefits:

  • Enjoy a beautiful historic setting.
  • Competitive benefits package for eligible employees, including health insurance, pension plan, vision plan, and flexible spending accounts.
  • Paid sick leave, vacation, and holidays.
  • 401(k) plan with matching contributions.
  • Life insurance and long-term disability coverage.
  • Accidental death and dismemberment insurance.
  • Group travel accident insurance.

About Us: The Colonial Williamsburg Foundation is dedicated to education and preserving history. We welcome guests to the world's largest living history museum, offering a unique experience through various historical attractions and world-class art museums.

Diversity and Inclusion: We are committed to fostering an inclusive environment for all employees, celebrating diversity in thought, culture, and background. Colonial Williamsburg is proud to be an Equal Opportunity Employer.



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