Technical Support Specialist for Integrated Assurance Systems

2 weeks ago

Richland, Washington, United States Attainx Inc. Full time
AttainX Inc.

Position Title: Technical Support Specialist for Integrated Contractor Assurance Systems
Location: Remote with potential onsite requirements

Work Schedule: Primarily onsite; telework may be available after initial onboarding period.

Salary: Competitive salary range, commensurate with qualifications and experience.

Employee Benefits: We offer a comprehensive benefits package that includes paid time off, holidays, health insurance, retirement plans, tuition reimbursement, and disability coverage.

Security Clearance: Public Trust required.

Required Qualifications:

  • Bachelor's degree in a relevant discipline.
  • Extensive experience in executing oversight programs based on DOE O.226.1 and related enterprise software applications.
    • Familiarity with DevonWay applications is a plus.
  • Proven ability to configure integrated assurance system business intelligence metrics, including key performance indicators (KPIs) and targets for performance monitoring and risk assessment.
    • Experience with DevonWay applications is preferred.
  • Competence in applying software change management principles to establish clear commitments and expectations.
  • Proficient in developing and delivering training materials and presentations to diverse audiences within the organization.
  • Strong collaboration and communication skills with management and technical experts across all organizational levels.
  • Exceptional verbal and written communication abilities.

Preferred Skills:

  • Understanding of the Hanford Site's mission and operational priorities.
  • Knowledge of DOE-Hanford processes and protocols.
  • Strong technical writing and business communication skills.
  • Proficiency in Microsoft Office Suite.

Additional Requirements:

  • Must be a U.S. citizen.

Key Responsibilities:

  • Collaborate with the DOE Hanford Site to support the implementation of the Integrated Contractor Assurance System (iCAS) and other relevant applications.
  • Aid in the administration of the iCAS, Electronic Records of Decision (eRod), and the Hanford Managers Action List (HMAL).
  • Provide technical expertise in process architecture, procedural development, application workflow configuration, and testing.
  • Assist in the creation and presentation of program-level business intelligence data, including KPIs and metrics for risk and compliance assessment.
  • Develop technical strategies for utilizing iCAS modules in capital asset project transitions and readiness initiatives.
  • Create and deliver training sessions for all DOE Hanford personnel.
  • Conduct self-assessments and oversee contractor programs.
  • Engage in site-wide forums established by iCAS.
  • Support continuous improvement initiatives within the DOE.

About AttainX Inc.

AttainX Inc. is a certified 8(a), Women-Owned Small Business (WOSB), and Economically Disadvantaged WOSB (EDWOSB). We are CMMI Level 3 and ISO 9001:2015 certified. For over a decade, we have provided innovative technologies, software solutions, and high-quality services tailored to the needs of federal government clients.

Our recent growth has expanded our contract portfolio, and we hold several "Best in Class" contract vehicles. We are prime contractors for various federal agencies, including the Department of Energy and the National Oceanic and Atmospheric Administration.

Joining AttainX means becoming part of a team dedicated to solving complex challenges and delivering innovative technology solutions across multiple sectors, including Program Management, IT, Cybersecurity, Software Development, and more.

EEO Commitment:

AttainX is an equal opportunity employer, committed to a workplace free from discrimination based on various protected statuses. We extend these protections to all applicants.

Accommodations:

We provide reasonable accommodations for individuals with disabilities upon request.

Physical Demands:

The role may involve typical office demands and occasional fieldwork.

Work Environment: Some travel may be necessary, and the work environment noise level is generally moderate.

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