Customer Service Representative

1 week ago


Carpentersville, Illinois, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TEKsystems. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to clients via phone, email, and chat, ensuring that their needs are met and exceeded.
  • Order Entry: Accurately and efficiently enter customer orders, ensuring that all necessary information is captured and processed correctly.
  • Issue Resolution: Resolve customer complaints and issues in a timely and professional manner, ensuring that the customer is satisfied with the outcome.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure that customer needs are met and that issues are resolved efficiently.
Requirements
  • Customer Service Experience: 2+ years of experience in a customer-facing role, with a proven track record of providing exceptional customer service.
  • Order Entry: Experience with order entry systems and processes, with the ability to accurately and efficiently enter customer orders.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with customers, colleagues, and management.
Preferred Qualifications
  • CRM: Experience with CRM systems and processes, with the ability to use these systems to manage customer interactions and relationships.
  • ERP: Experience with ERP systems and processes, with the ability to use these systems to manage customer orders and inventory.
  • Microsoft Office: Proficiency in Microsoft Office, with the ability to use these tools to manage customer interactions and relationships.
About TEKsystems

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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