Call Center Agent

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TEKsystems. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues in a timely and professional manner.

• Customer Service: Provide top-notch customer service to clients via phone, email, and chat, ensuring that their needs are met and exceeded.
• Order Entry: Accurately and efficiently enter customer orders, ensuring that all necessary information is captured and processed correctly.
• Issue Resolution: Resolve customer complaints and issues in a timely and professional manner, ensuring that the customer is satisfied with the outcome.
• Communication: Communicate effectively with customers, colleagues, and management to ensure that customer needs are met and that issues are resolved efficiently.

• Customer Service Experience: 2+ years of experience in a customer-facing role, preferably in a call center or customer service environment.
• Order Entry: Experience with order entry systems and processes.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.

• CRM: Experience with CRM software and systems.
• ERP: Experience with ERP systems and processes.
• Microsoft Office: Proficiency in Microsoft Office, including Excel, Word, and Outlook.

TEKsystems is a leading provider of technology services and solutions, with a team of over 80,000 professionals working with over 6,000 clients across North America, Europe, and Asia. We are committed to helping our clients achieve their business goals through the delivery of innovative technology solutions and services.